[Resolved]  Tikona — Legal action threat by tikona, asking bill payment

Address:Mumbai City, Maharashtra

Tikona UserID[protected]
Navi Mumbai

I was having 3month prepaid plan which means paid amount for 3 months before the services but this middle of the period I did not get any net connection from Tikona so I informed Tikona customer care they sent one guy to check the issue.

He came to my home and checked the issue and explained me one new building disturb signals from the tower so we can not provide services further and you can get refund amount from Tikona for balancing mouths. I called Tikona customer care and explained this issue and asked them to stop the invalid services and refund the money they replied they take steps for your request. But I did not get any response from Tikona.

After some months they were calling me and asked to pay for new bill(for no services periods) again and again I explained the them the problem to Tikona. In this situation, An Advocate spoke to me on 10 Jan 2017 and informed he is calling form Delhi high court and pay the pending amount 3000rs by the day itself or he will forward my case to the Delhi high court and take police action. He used [protected] this mobile no. It is100% Threatening with out any legal notice or information. I don't know how he derived the amount RS.553. I asked him to provide 7 days that i want to speak with Tikona about my issue but he denied my request and Threaten me to pay the amount on that day itself.

Please let Tikona answers my question below Why I should pay RS.553 for non services ? Why Tikona;s Advocate Threatening me with out any legal notice and forcing me to pay the amount on that day itself ? When I get my remaining amount what i paid for non services periods by Tikona ?
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May 9, 2017
Complaint marked as Resolved 
Tikona Digital Networks customer support has been notified about the posted complaint.
Verified Support
Jan 11, 2017
Tikona Digital Networks Customer Care's response
Dear Subscriber,

Greetings from Tikona.

We are unable to track your Tikona account as the User id mentioned by you in the post is not associated to Tikona account.

We request you to revert with your User ID in order to assist you better.
For any further issues/queries, you can contact us on[protected] or you can reach us at forum.tikona.in

Regards,
Tikona Care
Jan 18, 2017
Updated by Praneeta Divekar
This is a system generated Email, please do not reply to this mail. Kindly refer to the customer care details provided in the mail below.

Dear Mrs. PRANITA PAWAR,

As per your request for termination of Tikona broadband [protected], registered against your name, your service has already been terminated.
Complaint comments 

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We thank you for writing to us.

Your online request number is 1-[protected].

This is an auto-generated response to confirm that we have received your email. Kindly do not respond to this mail.

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