Tikona — No internet service from TIKONA digital networks

Dear Dominic,

Greetings from Tikona.

Please be assured that your concern listed Feb 15, 2015 has been noted and our team is working on addressing the same.

Regards,
Tikona Care

From the past two weeks there is no internet service for the user id: [protected] we had lodged the complaint on 6th Feb regarding this issue complaint no: 1-[protected] one more complaint was lodged on 11th Feb complaint no: 1-[protected] one more complaint has been complained on 14th Feb complaint no: 1-[protected]. There are no responses for the complaints above, and when we ask the explanation about these complaint the customer care are providing fake/silly promises, and also they disconnect the calls when asked to connect to their supervisors. the issues are still persisting and has prolonged for more than two weeks, but still no response No progress on the escalations of the issue, responses of resolving the issue varies from executive to executive for each call we make

The problem was resolved by tikona as they received the mail from consumer court on 18th feb. because of no internet services for 2 weeks. i was forced to buy a Tata photon unnecessarily which Charges Rs 1999 for their Device and monthly Plans extra of 750 (Activated on 17th feb). additionally we have faced loses in stock trading since the orders were not executed due to non availability for the internet service.
I am seeking compensation from Tikona digital network for the loses incurred.
We seek a total of Rs 10000 as compensation.
we can provide the bills and documents for the losses.

Dear Mr. Fernandes,

Greetings from Tikona.

We have noted your feedback and will share the same with our respective team.

With regards to your concern, we are working towards a resolution. We will revert to you shortly.

For any further issues/queries, you can contact us on our toll free number[protected] or you can reach us at forum.tikona.in

Regards,
Tikona Care

the issue is been surfacing again and again since the engineer has visited my place.
the technical engineer changed the rooftop device and the Internet connection was working fine for 2-3 days,
since then i am again not getting connection. i raised a complaint again to the customer care on 24th Feb and they said they will send a engineer to my place by 25th feb. Since then there has been no engineer visit to my place.
And now the issue has been persisting for almost a month now.