[Resolved] Tikona — No Refund still after 3 months of sending disconnection request

rahulbajaj

Address:

Faridabad, Haryana

I took the connection on 1st of December after the demo showed 4 MBPS connection. Since the day I took it, it has not worked for a single day. My regular practice ever since I took the connection is only to call customer care to find out if they would send a technician to my house. I did this for about a week, after which I gave up and asked them to deactivate my account on 8th December by first dropping a mail and then raised a complaint on their customer care number and asked for a full reimbursement. I was told that the installation charges will not be refunded. Although the connection didn't worked for a single day except for the day of installation. I have wasted Rs.[protected] rent + 500 installation+ 1500 router) which they are not paying me back after repeated conversation. Its been nearly 3 months now that they are not refunding my money.

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Aug 6, 2021

Complaint marked as Resolved

Tikona Digital Networks customer support has been notified about the posted complaint.

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Comments

Tikona Digital Networks Customer Care

from Mumbai, Maharashtra

Verified Support

Dear Rahul,

Greetings from Tikona.

We have noted your post. In order to assist you further, we would require your contact or Tikona User ID details. We have assigned a reference number # TIKMR1063 to your case. Requesting you to mention the reference number in the subject line while sharing your details with us on [protected]@tikona.in

Regards,
Tikona Care

rahulbajaj

I am hearing/reading this from past 2 months and nothing is being done. So please don't reply copy paste answers here and everywhere also.

Tikona Digital Networks Customer Care

from Mumbai, Maharashtra

Verified Support

Dear Rahul,

This is a gentle reminder to follow-up on your concern listed on Mar 11, 2015. Requesting you to share details in order for us to assist/resolve your concern. Kindly share your details with us on [protected]@tikona.in mentioning your assigned reference number TIKMR1063 in the subject line.

Regards,
Tikona Care

Tikona Digital Networks Customer Care

from Mumbai, Maharashtra

Verified Support

Dear Rahul,

Greetings from Tikona.

Please be assured that your concern listed Mar 11, 2015 has been noted and our team is working on addressing the same.

Regards,
Tikona Care

Tikona Digital Networks Customer Care

from Mumbai, Maharashtra

Verified Support

Dear Mr. Bajaj,

Greetings from Tikona

With regards to your concern, we confirm that your Tikona service has been terminated.

We would also like to inform you that the full and final calculation of your account is in process. We will update you accordingly.

For any further issues/queries, you can contact us on our toll free number[protected] or you can reach us at forum.tikona.in

Regards,
Tikona Care