Tikona — NO RESOLUTIONS TO MULTIPLE COMPLAINT

Address:

Gurgaon, Haryana

Tikona leaves me with no alternative but complaint to the Indian consumer complaints forum. I have been complaining regarding SPEED ISSUES/ DROP ISSUES and everytime I call, I have been assigned a FALSE engineer visit not only by the Customer Care Executives but also by the Senior Desk from where I have received more then 5 calls but no resolutions. My logs with Tikona say the same and if accessed, you'll come to know that there has been 'n' number of FALSE PROMISES made and none ever fulfilled. Every time I call, I have been given a new problem/solutions and none has worked. The Customer Care would say there is no problem we see from our end and then the Senior Desk apologizes for the wrong information given by the Customer Care and then can see some problems for which they assign an engineer visit anda the engineer never turns up. Despite all this mess going on for more the a month and half now, the attitude of the TIKONA team is so arrogant that the Tikona team feels they are the only service providers in the country and there is no one else where the customer can go. All said-n-done, despite multiple complains, they have left me toggling between the Senior Desk and the Customer Care and not providing me any resolution. They would not even disconnect my connection and are keeping on raising the bills for the service that they have not provided nor it seems they have no intention to in the near future. I have claimed back the money paid to Tikona as advance to provide me with service for the past month or asked Tikona to correct my issue and waive the money that I have already paid for which Tikona did not give me the services for. It seems Tikona is not able or is incapable to provide me with the service, as they are not resolving the issue nor are they disconnecting my connection and raising bills every month. I have paid for the previous month and not received the service. Now this month again they have raised another bill without resolving my issue. I want Tikona to disconnect my connection asap, if they are unable to provide me with the connection up-time and the speed as promised in their plan without frequent connection drops. The same request has been given to the Customer Care today as the executive (Nikhil Chikshe) that is the last one I talked to was not willing to adhere to the promise that the Senior desk had given me for assigning of an Engineer who would resolve my issue. This promise was given to me when I received a call from the Senior Desk on the 22nd Jan and I was travelling and was advised to make a call once I reach back to Gurgaon. Nikhil was adamant that there was no issue in the network and he would not assign an Engineer, even after my tell him multiple times that my connection is dropping and I am unable to work. In reality it took me more the 2 hours to make 4 Airtel Bill Payments even after bypassing my router, which in normal case would take me approximately 2 minutes at a 4 MBPS line. And the Customer Care Executive did not see and connection drops, Aint it funny? He thinks I am a fool to call the customer care which always has a wait time of more then 5 minutes and I have got ample of time to waste and call them. Hope the Tikona Management understands the meaning of customer service and will do the needful at the earliest in its capacity. Tikona ID # [protected]