[Resolved] Tikona — No support from tikona when broadband connection down

jadhavsuhas

from Chandvad, Maharashtra

Address:

Pune, Maharashtra, 412105

Customer number - [protected]
Registered mobile number - [protected]

My broadband connection is down since last thursday 11th august 2016.

I am continuously calling tikona technical support however getting auto answer with statement that "engineer with number [protected] is assigned to visit the site"

When we call engineer since last 4 days either his number is off or he is not responding..

Now it's about to complete 5 days however no response from engineer as well as from tikona technical support!!

Today finally i tried to reach support engineer.. After multiple calls he attended my call and he asked me that he will call me back within 10-15 minutes after discussion with tikona technical support however it's more than 3 hours now he hasn't called me back and even he is not responding to my calls as well. I again tried to reach him almost 10 times.

Pathetic service my tikona support as usual!!

This is not the first time by tikona for such support, but day by day the service support and reachability of support team becoming worst!!

When it comes about monthly payment i am getting calls everyday almost twice in day for making payment before due date!!

I am seriously frustrated with your service and want to reach local police station to raise complaint against tikona technical support even after making payments on time. Else want to raise case in consumer court. I can produce enough evidences against worst support by tikona in last 2 years.

I will keep this escalating until i get satisfactory response from tikona authorities with an commitment and improvements plan on this.

Regards,
Suhas jadhav

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Sep 24, 2016

Complaint marked as Resolved

Tikona Digital Networks customer support has been notified about the posted complaint.

Aug 15, 2016

Updated by jadhavsuhas I received call tikona technical support from number - +91 [protected]
Person was saying my payment is pending that's the reason tikona facing issues to provide support!!
This is ridiculous!! My full payment was made on time. Complete 50GB download is pending to be utilised and how come they can say payment was pending..
Also that person was saying it will take 10rupees per minute for call to activate broadband service again..
Pathetic!!
If that's the case then why engineer was assigned to handle this case!! NOT acceptable.. tikona acting like fraud!!

Aug 15, 2016

Updated by jadhavsuhas Ankush Titawe visited site to address the issue.
He changed the device of old configuration on the top of our building which fixed the issue.
What I noticed tikona should have perform such changes with proper change implementation plan and after communication with customer for the downtime!
It took 5 minutes to fix the issue however tikona took 5 days for the same!!
You can not perform/make changes in device configuration without communicating customer.
Improve on timely communication and easily reachability for customer.

Regards,
Suhas Jadhav

Verified Support

Aug 16, 2016

Tikona Digital Networks Customer Care's response Dear Mr. Jadhav,

Greetings from Tikona.

We would like to inform you that resolution of your technical complaint is in process and once the issue gets resolved will update you accordingly.

Regards,
Tikona Care

Verified Support

Aug 22, 2016

Tikona Digital Networks Customer Care's response Dear Mr. Jadhav,

Greetings from Tikona,

Currently you are able to use services and there is no service issue for your account.

For any further issues/queries, please contact us on our customer care number[protected] or you can reach us at forum.tikona.in

Regards,
Tikona Care