[Resolved] Tikona — Non confirmation of the payment

karan_purohit

from Mumbai, Maharashtra

Address:	Mumbai City, Maharashtra, 400101
Website:	www.tikona.in

I have made a payment for Rs: 2099/-- on Monday 8th August 2016 for 50GB Internet (transaction ID: "BIL/[protected]//[protected]") with a voucher = BF 2099 (50GB365days2099Rs), immediately payment got debited from my account and i got a "success" message on the screen of tikona webiste. Since then i am consistently following up with Tikona customer care for activation of the voucher, however they always keep saying that they haven't received the money yet. I confirmed with the bank about the payment which is successful from their side. How long does it take for such an simple issue. This is 2nd time i am facing the same issue. (previously in April/May 2016). This will be the last time i will using Tikona if this is not resolved at the earliest.

Regards
Karan Purohit
[protected]
[protected]@gmail.com

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Sep 18, 2016

Complaint marked as Resolved

Tikona Digital Networks customer support has been notified about the posted complaint.

Aug 11, 2016

Updated by karan_purohit Very rude and rough language speaking staff called back immediately after registering a complaint for verification purpose and threaten to deactivate the plan if i do not oblige. what kind of staff you have got Tikona. Do you really care for customers when such kind of issue arises. I am really having a secnond thought on the quality of service and the manner in which the case has been handled.

Verified Support

Aug 16, 2016

Tikona Digital Networks Customer Care's response Dear Mr. Purohit,

Greetings from Tikona,

As per the telephonic conversation, your payment related query has been resolved.

Currently you are able to use services and there is no service issue for your account.

For any further issues/queries, please contact us on our customer care number[protected] or you can reach us at forum.tikona.in

Regards,
Tikona Care