[Resolved] Tikona — Non responsive customer care number

[Resolved] Tikona — Non responsive customer care number

N nithya1962 from Mumbai, Maharashtra

User id : [protected] Request no :1- [protected] The above request number states that my final settlement has been completed and modem will be collected. However tikona customer care has not sent any engineer for modem collection nor are they answering my calls. This is definately not the first time. They have been asking me to submit my modem to their engineer for a few months now. However no action from their side. Secondly this is not my only complaint, a legal advocate called me at 11:05am and harrassed me and asked me to pay the full bill of r. S1820 by 11:30am. I was outside waiting for my passport and i paid the bill after which i received no acknowledgment from her nor did she pick up my calls. I would like to highlight my main point here. Please i am requesting you come to the registered address, collect modem, provide a recipt for modem collection. As i have seen en number of stories of customer being harrassed even after modem collection claiming that customer has used. I need an engineer to be sent to my address immediately for the same. Calling me and assigning another request number as tikona has done for the past 6 months will not work this time. Was this information helpful? No (0) Yes (0)
Jun 17, 2017 Complaint marked as Resolved Tikona Digital Networks customer support has been notified about the posted complaint. Verified Support May 14, 2017 Tikona Digital Networks Customer Care's response Dear Mr. Anand, Greetings from Tikona, We have checked and found your account has been terminated as per you request. As Full & Final Settlement has been concluded no dues are pending for your account. For any further issues/queries, you can contact us on[protected] or you can reach us at forum.tikona.in Regards, Tikona Care. May 16, 2017 Updated by nithya1962 It's not about dues.i need a final letter from Tikona saying I will not be harrassed further.since in the final settlement mail you have mentioned modem needs to be collected I have mailed numerous times for modem collection .every time I get an automated reply saying you will get an update in 72 hours. Additionally I have contacted customer care as well who give me the same reply. Secondly customer care has stopped picking up my calls since last week. So the number u have asked me to call is utterly useless as they don't pick up my calls whereas when I called from another number they picked up. I want to be done with this connection as I have been unhappy with Tikona since october 2016 when I initiated the termination. I need a formal written letter saying I will not receive any calls or emails from Tikona suddenly stating I owe so and so to the company. Moreover I need someone to collect the modem from my residence as that is the only way though which your company will contact me saying payment is due. The email says it will be collected.however I have not received a single call from your company saying modem will be collected.i want it out of my house so that I can be at peace finally .requesting you to arrange the same.
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