Tikona — Not closing the internet connection | |||||
Tikona is not closing my connection even I asked them in written to terminate my connection and also pasted the link of TRAI guidelines mentioning "The service provider shall terminate the connection within 7 days. They cannot charge rental or any other charges beyond the period of 7 days of request for closure made by the customer" Even after that they are clearly violating government regulations. My docket number is 1-[protected]. My User ID is [protected]. I have also notified their Appellate Authority Mr J. Nair, but nothing seems to be worked. The most annoying thing is that they are sending me false bills. Here is the mail I have sent to Tikona ======================== Hello Mr J. Nair, This is second time I am writing to you. I have requested for connection closer but yet I didn't receive any update. It is more then 2 week from the date of connection closing application. Still no update. Requesting you to provide resolution for request number 1-[protected] ASAP. There is no such professional communication TIKONA provides except auto generated mails. I need everything in written. Thanks, Hemant Dodiya ====================== To: [protected]@live.in, [protected]@tikona.in Hi, This is regarding disconnection of Internet service and assigned docket number is 1-[protected]. What is the status of disconnection request. I didn't receive any confirmation from Tikona. Please send full and final settlement amount. Thanks, Hemant dodiya Sent by Outlook for Android ================================================= From: Ashish Choure Sent: Friday 18 September 12:31 Subject: Request for disconnection of Internet service To: [protected]@tikona.in Hi, I request immediate disconnection/closure of Tikona Connection. My User ID is [protected] User: Hemant Singh Dodiya As per the trai guideline, you must terminate the connection within 1 week after receipt of this e-mail. FYI http://www.trai.gov.in/Content/faq_subcat_details/74_1_1.aspx#D_175 Thanks, Hemant Singh Dodiya =========================================== This is such a shame on a company who is not closing the connection for the worst service. Tikona, How do you expect from a customer to whom you are not providing committed speed and even if I asked you close the connection, you are doing nothing. Was this information helpful? | |||||
 4 Comments | |||||
Comments
Same Problem here. Concerned authorities please take action.
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Reply
Dear Mr. Dodiya,
Greetings from Tikona.
With regards to your concern, we confirm that your disconnection request is in process.
Post termination the devices will be recovered from your premises and the Full & Final calculation amount will be calculated.
For any further issues/queries, you can contact us on our toll free number[protected] or you can reach us at forum.tikona.in
Regards
Tikona care
Greetings from Tikona.
With regards to your concern, we confirm that your disconnection request is in process.
Post termination the devices will be recovered from your premises and the Full & Final calculation amount will be calculated.
For any further issues/queries, you can contact us on our toll free number[protected] or you can reach us at forum.tikona.in
Regards
Tikona care
So here is the update:
Now tikona has sent me a mail that they have initiated the disconnection for User ID [protected].
As per them I have to call Mr. Harshad/Harish at [protected] to return the CPE/Modem & other Accessories. If I fail to return the device I will have to pay Rs.1500/- as penalty.
Now Tikona the issue is that I have called to above mentioned number 3 times
4 nov 13:37 PM
4 nov 12:37 PM
4 nov 6:02 PM
from airtel number [protected] which is my registered number in case you want to verify, but he is not picking up my call.
Can you please tell me how should I go further.
Hello Admin ConsumerComplaints, here is the mail details Tikona has sent to me
Dear HEMANT SINGH DODIYA,
Service disconnections has been initiated for Your Tikona User ID [protected] as per your request.
You will not be able to use the Services now.
You will not be charged any Recurring/Rental charges after the Final Bill period in which usage is seen or request for Service disconnection was registered (whichever is later). A full month (as per Bill Period) shall be counted in case the usage/ request is for part of the bill Period. Your Bill period is indicated on your Tikona Service Bills.
We shall compute and intimate you, within 15 days, your final payable amount against above Service account. You may receive an interim Bill in this period if your bill cycle is already due. Any recurring /rental charges after your Final Bill Period, if applied in the Interim bill, shall be waived-off.
Please note that a penalty of Rs.1500/- will be applicable towards breach of terms of service in case you fail to return CPE /Modem and all accessories in working condition. You can contact our authorized representative Mr. Harshad/Harish at [protected] to return the CPE/Modem & other Accessories.
For subscription under the Advance Rental Scheme, where Service disconnection is initiated before the completion of the term, waivers and rebates provided under the scheme shall be reversed.
Service disconnections shall be completed and your account shall be closed on receipt of CPE/Modem and all accessories by the Company and Payment of all outstanding balance.
We thank you for giving us the privilege to serve you and we look forward to your association with Tikona in future.
In case you have any query please write to us on [protected]@tikona.in from your registered email id.
Regards,
Customer Care
Tikona Digital Networks
Now tikona has sent me a mail that they have initiated the disconnection for User ID [protected].
As per them I have to call Mr. Harshad/Harish at [protected] to return the CPE/Modem & other Accessories. If I fail to return the device I will have to pay Rs.1500/- as penalty.
Now Tikona the issue is that I have called to above mentioned number 3 times
4 nov 13:37 PM
4 nov 12:37 PM
4 nov 6:02 PM
from airtel number [protected] which is my registered number in case you want to verify, but he is not picking up my call.
Can you please tell me how should I go further.
Hello Admin ConsumerComplaints, here is the mail details Tikona has sent to me
Dear HEMANT SINGH DODIYA,
Service disconnections has been initiated for Your Tikona User ID [protected] as per your request.
You will not be able to use the Services now.
You will not be charged any Recurring/Rental charges after the Final Bill period in which usage is seen or request for Service disconnection was registered (whichever is later). A full month (as per Bill Period) shall be counted in case the usage/ request is for part of the bill Period. Your Bill period is indicated on your Tikona Service Bills.
We shall compute and intimate you, within 15 days, your final payable amount against above Service account. You may receive an interim Bill in this period if your bill cycle is already due. Any recurring /rental charges after your Final Bill Period, if applied in the Interim bill, shall be waived-off.
Please note that a penalty of Rs.1500/- will be applicable towards breach of terms of service in case you fail to return CPE /Modem and all accessories in working condition. You can contact our authorized representative Mr. Harshad/Harish at [protected] to return the CPE/Modem & other Accessories.
For subscription under the Advance Rental Scheme, where Service disconnection is initiated before the completion of the term, waivers and rebates provided under the scheme shall be reversed.
Service disconnections shall be completed and your account shall be closed on receipt of CPE/Modem and all accessories by the Company and Payment of all outstanding balance.
We thank you for giving us the privilege to serve you and we look forward to your association with Tikona in future.
In case you have any query please write to us on [protected]@tikona.in from your registered email id.
Regards,
Customer Care
Tikona Digital Networks
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