[Resolved]  Tikona — payment done but voucher not activated and no proper response from customer care

Payment done but voucher not activated and no proper response from customer care.

User id: [protected]

Payment: ₹1499 on 8th august 2018

You have initiated online payment of rs.1499.0 towards your tikona account, transaction id: [protected]tpc[protected]. Please keep it for future reference.

The money was paid through airtel payment bank and i got confirmation from airtel that the transaction was successful. Below is the confirmation from them.

Hi balaji!

Thank you for writing to us!

We appreciate your concern & are always eager to assist you.

This is with reference to your email regarding bill payment transaction [protected] initiated from your wallet no [protected].

We do understand your concern.

We have checked and found that the transaction is success. If the benefits are not received, we request you to contact the respective merchant or service provider.

We look forward to help you in any way we can, should you need any additional support.

Thanks for banking with us & have a good one!

Best regards,
Airtel payments bank team

I immediately want the voucher to be activated or refund the amount so that i can close this connection and move to other service provider.