[Resolved] Tikona — poor service and overcharging
Ggauravbha on Sep 21, 2019
Hi i have called tikona customer care and got services disconnected on aug 4th, 2019 and it was specifically mentioned on call to customer care representative to immediately disconnected the service and he confirmed on disconnection as well informed that devices will be removed from home within 10 days and i will be getting a final bill in email. I removed all cables and connection from tikona and very next day aug 5, 2019, i took another connection from den broadband. Since aug 5th till aug 11th i received multiple calls from tikona customer care persuading me to continue with their services and they offered big discounts and wasted lot of time and every time i told them that i have taken another service and there is no point of continuing with tikona but still they kept on calling me and delaying things. On aug 11th, 2019 i received an inflated bill for services till aug 11, 2019, and i responded to them to fix the bill and send revise bill for service till aug 4th, 2019. But tikona continues to harass via emails and phone call asking to pay bill till aug 11, 2019. I escalated to nodal officer but even he also didn’t respond to the email. Tikona sent their representative at home on aug 25th, 2019 for bill collection. Can you please look into the matter as not only their services are bad but they follow the un-ethical practice as well. There were frequent issues with tikona connection availability and speed and multiple complaints were logged since i got a connection on march 30, 2019. I even mentioned in complaints that i will disconnect the service if there is no improvement as it was impacting my job which needs high-speed bandwidth but all in vain and issue continue to persist. Thanks
Complaint marked as Resolved 2019-10-29 11:55:33
[Sep 22, 2019] Tikona Digital Networks customer support has been notified about the posted complaint.
Verified SupportTikona Digital Networks Customer Care's response Sep 23, 2019
Greetings from Tikona.
We are sorry for the inconvenience caused. We request you to share your complain on forum.tikona.in. We assure a quick resolution.
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