[Resolved]  Tikona — pre-paid customers are not allowed to shout ..

Address:

Pune, Maharashtra

I was facing lot of issues on my tikona connection. After so many complaints and posting on social sites finally Tikona took my problem bit seriously and sent an engineer 'Nitin' with all the equipments. He checked the issue and come-up that problem was in roof top device, LAN cable and ODU device. He was surprised how my connection was working sometimes. Any way he changed everything and after that my connection was working perfectly. I was happy with the speed and the no droppage of connection. But my happiness was just for 1 week and again I started getting same dropping problem. Connection was dropping in every 5 -10 minutes . Customer care checked my connection remotely and said it is because your roof top device is trying to connect to remote server ... they arranged engineer visit. Engineer came ... checked my connection and informed that problem is not in my roof top device it is because of problem in server. And this problem will continue for at least next 15-20 days until server is not upgraded. :( I did some complaints again but problem not resolved. I was using an pre-paid connection of 1 year validity. My connection was going to expire on 28th Dec. So I stopped using it and decided that I'll not re-charge it again. See their tricks ... I got a call from them on 27-28th Dec ( same day when my connection was expired ). CC informed that 'They have resolved all my problems. After re-charge I can use proper services' . Why only on that day when my connection was expired .. I was not even able to check whether connection was working or not that day. I had a serious doubt that had done anything. They just wanted me to re-charge my connection. I requested to extend the validity as I was not using their service properly since long time. I would check the connection first and if all is good i'll re-charge otherwise not. They denied my request on ground of 'it was pre-paid connection'. So what it was pre-paid .. I had paid for 12 months and hardly used their service for 6-7 months properly. Any way ..now not in mood of re-new. Since Tikona connection was not stable ... I was using an parallel connection of Docomo. I am happy with Docomo and throwing this useless Tikona connection. Purpose of this post is just to inform other users about Tikona quality service. Tikona user ID: [protected]