Tikona — refund not being made.

Miss Paras

from Mumbai, Maharashtra

Address:

A/11, Prasanna Vastu, Behind Monginis Cake shop, Marve Road, Malad fire brigade station, Mumbai City, Maharashtra, 400095

I had registered for a wifi service but they could not make the connection in the specified time. And had even taken the amount for 3 months in advance, without informing that refunds may take time. So i didn't want to get it done after that and wanted to cancel it, anyways the connection was not made, so it should be refunded immediately but,
I got my refund initiated with only oral talks and they said i'll receive an email for the same.. Which has not yet been received.

It's a genuine request to please spread the awareness that they just don't work like the other local service providers also do.
They are pretty useless.
Every department is useless as i have never received any call for any update, i had to do it myself!

+3 photos

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Tikona Digital Networks customer support has been notified about the posted complaint.

Verified Support

Jul 21, 2019

Tikona Digital Networks Customer Care's response Dear Subscriber,

Greetings from Tikona.

We are sorry for the inconvenience caused. We request you to share your complain on forum.tikona.in. We assure a quick resolution.

Regards,
Tikona Care.

Jul 31, 2019

Updated by Miss Paras Nothing is happening. You guys are just giving false commitment on the refund.
I don't understand the policy of return via a cheque, what if I don't receive it in my hands ?
All these are rubbish and false claims.
Refunds are done back to the way it was payed by the customer.

Also, I was told I will receive a refund mail, which I didn't.
This is just a complete scam, I'm a student and you have looted me.
3000 rupees may fulfil your bank accounts but we have to suffer.