[Resolved]  Tikona — Regarding as per the commitment not delivered the broadband internet service after taking the full advance payment...

Address:	Indore, Madhya Pradesh, 452010
Website:	www.tikona.in

This is to request you for register a complaint against tikona broadband service provider that i have subscribed service for a quarter w. e. f.[protected] and after just three days my service has been stopped. i have been trying to contact their technical support since[protected] but as of now i didn't get any solution and i have loosed hope after trying so many time. because all the time they are giving same reply by computerized voice. many time my complaint has been registered by tikona care but still i am seeking for solution.
I have provided them correct email address but even they have registered wrong email id. for the same i requested to correct it by sms him from my registered number [protected], but the same has not been done yet.

I have sent a complaint mail to tikona care by my email id but i got auto reply mail received that this email is not registered to us by which i sent mail to them.

Frequently i called them (aprox. 20 times) to resolve the issue but my complaint is getting registering and solved automatically without any solution.

They are not attending calls till 20-25 minutes even there is no toll free number and we have to incurred std calling expenses from our pocket.

No technician is allotted yet to resolve my issue. because i called to customer care and they given me assurance that you will receive a contact number and name of engineer though sms before two days but still i am waiting but not received yet.

So for i request you to provide me a proper solution from tikona by refund of the amount which i paid to tikona internet service provider after deducting the three day service charges.


Thanks & regards,
Abhinav khandelwal
Mobile no. - [protected]
Email id - [protected]@gmail.com
Tikona user id - [protected]