Tikona — Regarding permanent disconnection of my tikona account | |||||
I got the internet connection from Tikona almost 9 months back. Now I am moving back to my native permanently due to relocation of my JOB to Madurai(Pin 625019). I had requested to permanent disconnection on 22nd Mar 2016 due to permanent relocation. Also there is no service for Tikona in Madurai. I have paid all the bills till now and no dues. But I am getting repeated message from Tikona customer care like "your rental has stopped and your outstanding bill has zero". They are not doing and considering my actual request. Till now I had called tikona care more than 10 times and Tikona care also called me for feedback call 10 times. But they are telling same message "your rental has stopped and your outstanding bill has zero." and they are not ready to disconnect my Tikona account. They are not considering the request. They stopped only the rental. Still my tikona account is active. I am not satisfied this reply. As a customer I felt very bad. I want to disconnect permanently my Tikona Account. Please do needful. My Customer Number : [protected]. Name : Raja P Request Number: 1-[protected] Was this information helpful? | |||||
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Tikona Digital Networks customer support has been notified about the posted complaint. | |||||
 3 Comments | |||||
Comments
BEWARE OF TIKONA FRAUD MODEL !
Hi Victims of Tikona Fraud Model :
I intend to share this for the future fellow victims of TIKONA. If you have taken TIKONA you have already stepped into the TRAP. Tikona has a hardened fraud model to extort from it departing customers.
If you are going for a disconnection please note the below points :
1. Raise disconnection request well ahead 1 month of your bill-cycle end date.(though TRAI directs disconnection within 7 days/ but who cares for TRAI when even TRAI doesn’t care)
2. Speed Post written mail(hard copy, signed) to mumbai-Tikona headoffice (I am not sure how much a electronic mail is held valid in court)
3. Send the same signed mail in FAX to TIKONA(keep the fax receipt)
4. Obviously you will send electronic mail request for disconnection ( but they won’t respond & confirm to that in anyway)
5. Understand the actual trap now: Disconnection in Tikona does not mean deactivation of your user-id. And Tikona mentions that it can charge you on your user-id after disconnection based on further usage. Now How will you deny further Usage & prove non-usage ? Very Tough !
6. Hence only option (if you want prove non-usage in court) – Return the Tikona Device asap before the end of your bill-cycle
7. Now this is the tough part : Customer Care will talk all the non-sense things, will irritate you infinite times, and tell you all the false stories (like device is free/tikona doesn’t collect device/transfer the connection); DO NOT & DO NOT TRUST THE CUSTOMER CARE.
8. YOU NEED TO RETURN THE DEVICE AND COLLECT RECEIPT IN TIKONA LETTERPAD with dates before the end of bill-cycle, Keep photo id proof of the device collector.
9. Mail the soft-copy of the receipt to TIKONA again, and ask them to disconnect & deactivate.
10. After this happens, and after another 3-4 calls + 2 weeks you might receive FULL & FINAL settlement letter from TIKONA.
11. For me I fought hard for 20 days, posted in all consumer forums, and gone mad by no-response stand + false promises from customer care. The customer care will never ever confirm your request on mail. So do not trust whatever they say.
12. I have learned from the trend that the customer care is well trained & instructed to exactly follow the FRAUD/TRAPPING MODEL, it can not happen by mistake or by chance.
13. After all this also if one gets a Fraud bill, one can atleast raise a case against TIKONA, instead of TIKONA scaring the INDIAN citizens with all cheat advocate calls from the INDIAN CAPITAL DELHI.
14. So gist -> Speed Post Mail+Fax+email -> Return Device before end of bill cycle -> Keep receipt+collector ID+video(if you can) -> post in consumer forums -> Fight with customer care -> BLAME YOURSELF FOR TAKING TIKONA WITHOUT SEEING REVIEW
Regards,
Hi Victims of Tikona Fraud Model :
I intend to share this for the future fellow victims of TIKONA. If you have taken TIKONA you have already stepped into the TRAP. Tikona has a hardened fraud model to extort from it departing customers.
If you are going for a disconnection please note the below points :
1. Raise disconnection request well ahead 1 month of your bill-cycle end date.(though TRAI directs disconnection within 7 days/ but who cares for TRAI when even TRAI doesn’t care)
2. Speed Post written mail(hard copy, signed) to mumbai-Tikona headoffice (I am not sure how much a electronic mail is held valid in court)
3. Send the same signed mail in FAX to TIKONA(keep the fax receipt)
4. Obviously you will send electronic mail request for disconnection ( but they won’t respond & confirm to that in anyway)
5. Understand the actual trap now: Disconnection in Tikona does not mean deactivation of your user-id. And Tikona mentions that it can charge you on your user-id after disconnection based on further usage. Now How will you deny further Usage & prove non-usage ? Very Tough !
6. Hence only option (if you want prove non-usage in court) – Return the Tikona Device asap before the end of your bill-cycle
7. Now this is the tough part : Customer Care will talk all the non-sense things, will irritate you infinite times, and tell you all the false stories (like device is free/tikona doesn’t collect device/transfer the connection); DO NOT & DO NOT TRUST THE CUSTOMER CARE.
8. YOU NEED TO RETURN THE DEVICE AND COLLECT RECEIPT IN TIKONA LETTERPAD with dates before the end of bill-cycle, Keep photo id proof of the device collector.
9. Mail the soft-copy of the receipt to TIKONA again, and ask them to disconnect & deactivate.
10. After this happens, and after another 3-4 calls + 2 weeks you might receive FULL & FINAL settlement letter from TIKONA.
11. For me I fought hard for 20 days, posted in all consumer forums, and gone mad by no-response stand + false promises from customer care. The customer care will never ever confirm your request on mail. So do not trust whatever they say.
12. I have learned from the trend that the customer care is well trained & instructed to exactly follow the FRAUD/TRAPPING MODEL, it can not happen by mistake or by chance.
13. After all this also if one gets a Fraud bill, one can atleast raise a case against TIKONA, instead of TIKONA scaring the INDIAN citizens with all cheat advocate calls from the INDIAN CAPITAL DELHI.
14. So gist -> Speed Post Mail+Fax+email -> Return Device before end of bill cycle -> Keep receipt+collector ID+video(if you can) -> post in consumer forums -> Fight with customer care -> BLAME YOURSELF FOR TAKING TIKONA WITHOUT SEEING REVIEW
Regards,
Dear Raja,
Greetings from Tikona.
With regards to your concern, we would like to inform you that we have addressed your service disconnection request and on the basis of your request we have stopped charging you rentals for the service. You will be charged up to your disconnection request date or billing cycle date or last usage date whichever is later. If you wish you may still use the services anytime in future, you will be charged 5 Paisa / MB (excluding tax) with speed up to 4Mbps.
For any further issues/queries, you can contact us on our toll free number[protected] or you can reach us at forum.tikona.in
Regards,
Tikona Care
Greetings from Tikona.
With regards to your concern, we would like to inform you that we have addressed your service disconnection request and on the basis of your request we have stopped charging you rentals for the service. You will be charged up to your disconnection request date or billing cycle date or last usage date whichever is later. If you wish you may still use the services anytime in future, you will be charged 5 Paisa / MB (excluding tax) with speed up to 4Mbps.
For any further issues/queries, you can contact us on our toll free number[protected] or you can reach us at forum.tikona.in
Regards,
Tikona Care
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Greetings from Tikona.
Please be assured that your concern listed Apr 1, 2016 has been noted and our team is working on addressing the same.
Regards,
Tikona Care