Tikona — Request not actioned and Unnecessary charges billed

Address:	Mumbai City, Maharashtra, 560067
Website:	Tikona

Hi, A request to stop broadband services of Tikona (User ID: [protected]) was logged on 17th Jul(ID 1-[protected]) to call center.This has not been resolved till now even after multiple communications via mails/calls. I've made the payment initially based on the usage even after this request was raised as I was hoping it to be better. The turn around time for disconnection was 16 - 18 days as mentioned on the mail I got from Tikona (screen shot of mail attached) which was never met. None of the officials came to collect the equipments even after multiple follow ups. When asked, Tikona executives justified that the disconnection didn't happen as there was some usage observed for which there were no rules/clauses mentioned any where. The worst part is I've been getting bills (bill no. B[protected] dated 26th Dec)for some usage which is not done by me and I've been charged unnecessarily. It was already informed to Tikona team that there will be no further payments made by me post September. The usage details in the record include some fake IP addresses like '0:0:0:0' which is a definite error. Each and every IP address under which the data consumed since October never belonged to me, they are different from one month to another. I had even called the customer care yesterday where i was not respected at all (was on hold at least for 45 minutes) because I wanted to talk to higher designated officials. My correspondence address is given below where this connection was installed: Pradeep Kumar, No 49, Ground floor, Sapthagiri layout, Nagondahalli road, Channasandra, Near satyanarayana swamy temple, Bangalore, Karnataka - 560067 There's no way for me but only hoping that this would get resolved here. Please help. My contact details are - EmailID:[protected]@gmail.com Mob:[protected] All I need is: A waive off for the amount charged in the bill B[protected] dated 26th Dec and any other usage charges (which I've not used) till now. A permanent suspension of my user ID [protected] with a confirmation mail from Tikona with a proper protocol as per the process. A compensation for all the time spent (including Call charges) on having this issue sorted out with Tikona. Thanks, Pradeep Kumar +91 [protected]