[Resolved]  Tikona — slow internet speed and poor customer service

User id : [protected]
I have 6 mbps plan for 3 months which i already paid the money
But since he installation and activation of the service the internet is very slow, since u guarantee the speed that u provide is 6 mbps i am not even getting the half of it
The speed i am getting is only of 1 mbps and even less than that
I cant even watch 1080p videos on youtube with that speed
Since its google y'all know it has the best servers, when i try to download an app of 100 mb or more i am not even getting speed of 500 kbps, it says 4 min left for such 6 mbps speed that u guarantee
Or even when i try to download some files from google drive, i only get max speed of 800 kbps since google drive has its own best and fast servers

When i try to check speed form speedtest.net or fast.com it says the speed is above 5 mbps, but i am not getting speed as mentioned above

Guys i[censored] want to check your true speed, just download something form google playstore or google drive yall will know whats the true speed of the internet
N if the send the technician or engineer to check the speed just do this or else he will just show u the fake speed of the speedtest.net or fast.com

And the other thing i want to tell is since the installation i have written 2 mails but none of them have been seen and from the auto generated mail u say that we will call u back within 24 hrs, 6 days have passed since then but u haven't responded yet
N whenever i try to contact customer service through the phone number i have to wait too much like 10-15 mins

In short i will say the netspeed and the customer service is very very bad
I will not recommend tikona to anybody