[Resolved]  Tikona — Terrible customer care, Mental harassment and Inconvenience

Address:

Coimbatore, Tamil Nadu

I am Revathy Sri (Tikona user id: [protected], e-mail: k.[protected]@gmail.com), who unsubscribed from Tikona an year ago after a terrible customer care experience. I received a text message from AM-LEGALC today afternoon (Nov 5, 2014) that a legal processing will be charged against me within two days if I don't clear my dues. 1. My dues were cleared till September 2013 after which I did not use Tikona's service, while the disconnection was not processed as requested. I received numerous calls every day to reconsider the disconnection causing a great inconvenience. I was charged Rs.898 as the full and final settlement for October 2013, the month during which I had not used your service after a request for termination. I was not only charged for the whole month but also levied fine dues accumulating to Rs.2598/-. 2. Why should I pay for a service that I haven't consumed? While I received the monthly bills and follow up calls promptly, why was my complaint of billing for unused data (August 2013) not resolved by Tikona? I made numerous number of calls and was tossed between billing & technical departments. (The data usage charts continued indicating data consumption even during times when I was out of station and had no access to my computer in September and October 2013 and my waiver was rescinded). 3. A few months ago, I did receive harassing calls from Tikona about dragging me to Delhi court if the dues were not cleared immediately. I don't consider myself liable to pay this amount. I request you to close this account and I hope to find an answer to my grievances with Tikona.