Tikona — Tikona harassing customers. Acc# [protected] | |||||
Acc: [protected] Initial payment of 2 months done on 17th Jan 2015, while booking the connection. After repeated complaints about connection not working, their tech support could not help and had very poor response. (most of the times they don't pick up the phone. If they do, they just hang up) After I lost patience, Connection disconnected on 9th of March 2015. (Last login: 9th March) A person named C. Murali ([protected]) comes and collects the Tikona devices from me the next month. (Jacket, PoE, Charger, Cable) - no dues. Now Tikona advocates are calling/texting me every day and harassing me to pay 1300 pending bill. When I ask him which month is the bill pending for, he says May-June 2015. I say the connection was disconnected in the month of March 2015, how come bill is generated for May-June? He stumbles for a min and says, "aa, hmm, all that I dont know. Tikona generated the bill, you have to pay it. else we are putting a legal case for you and you have to come to Delhi to fight it". I'm calling Tikona Customer care for a month now and no one responds. (I can give you my call records from Vodafone) Sent emails to [protected]@tikona.in ([protected]@tikona.in); [protected]@tikona.in ([protected]@tikona.in); tikona.[protected]@tikona.in (tikona.[protected]@tikona.in); [protected]@tikona.com ([protected]@tikona.com); prakash.[protected]@tikona.in (prakash.[protected]@tikona.in) and no response there as well. Was this information helpful? | |||||
Tikona Digital Networks customer support has been notified about the posted complaint. | |||||
5 Comments | |||||
Comments
Dear Mr. Patil,
Greetings from Tikona.
With regards to your concern, we confirm that your Tikona service has been terminated.
Post full and final calculation, you are liable to pay outstanding amount of Rs. 1, 317.18/- .
To make online payment follow the link: http://tikona.in/for-home/customer-support/tikona-care/quick-bill-pay/
For any further issues/queries, you can contact us on our toll free number[protected] or you can reach us at forum.tikona.in
Regards,
Tikona Care
Greetings from Tikona.
With regards to your concern, we confirm that your Tikona service has been terminated.
Post full and final calculation, you are liable to pay outstanding amount of Rs. 1, 317.18/- .
To make online payment follow the link: http://tikona.in/for-home/customer-support/tikona-care/quick-bill-pay/
For any further issues/queries, you can contact us on our toll free number[protected] or you can reach us at forum.tikona.in
Regards,
Tikona Care
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+91 22 6119 1700 [Non Technical Queries]
+91 22 4062 9629 [Tech Support]
'Corpora', Office 3A, 3rd Floor, LBS Marg, Bhandup (West), Mumbai, Maharashtra, India - 400078
Greetings from Tikona.
Please be assured that your concern listed Feb 27, 2016 has been noted and our team is working on addressing the same.
Regards,
Tikona Care