[Resolved]  Tikona — Tikona is a fraud company who eats up customer money and doesn't bother about services

Address:

New Delhi, Delhi

I was a user of Airtel internet and was very happy with the service, but because of very less Data provided by them, I switched to Tikona on Jan 1, 2015. As soon as the installation guys (Ayaz & Praveen) left the home, I started facing problem with the connection. Tried calling them, but nobody picked up. For the next 2 days, the connection worked a bit, but with frequent disconnections. I raised a complaint on 3rd, and the customer care guys started giving me lame reasons that a problem is going on with the backend server. Next day, an engineer (Nikhil) visit happened and he explained that my rooftop device was frequently roaming with different APs installed in the society. He tried with 2 other rooftop devices, but the connection didn't work. He explained that the connection should not have been installed by these guys in the first place as your roof is not an apt location for installing tikona broadband. He said the reason it worked during the demo was pure luck as the rooftop device might have caught some access point for those few moments. I waited till 5th for a resolution, but nothing happened. Seeing no hope with tikona, I asked Airtel to put their connection back. Tikona connection never worked for me since then. I asked tikona customer care to take back their connection and refund all my money including installation charges. Since then I've been receiving calls from tikona saying that they can disconnect my connection and will not refund my money just because I paid in advance. I demand to understand why my money cannot be refunded when tikona installation guys did a fraud with me while installation. They were aware about the roaming problem, but still didn't inform me about it. Why is it so difficult for big company like tikona to refund 2585 rupees for a customer who never got proper services from them. Tikona Customer Id: [protected] Complaints: 1-[protected], 1-[protected]