Tikona — Tikona is fraud company they make money from customer by making fool, | |||||
Tikona broadband User ID [protected] I have taken prepaid plan and paid 2166 INR approx on date (09-Sep-2015) for 2 months in advance. Due their poor service. I decided to disconnect the Tikona service and called many time but no one picking up my call then I mailed Them. but no response. Tikona convert Prepaid to Postpaid without any notice after one month I called and mailed any how one Agent received my call and I told them to refund my money and close my connection as soon as possible but they not interested in disconnection. After 4 days tikona recover officer called me and offer me to dont close the connection I will give you one year of free service I told them that I am not interested in your offer, I just want to close my connection. they said ok I will take you request in 72 hrs we will close your connection. but this is not happened they still sending bill and wants more money. last six months they generate bill and increases the money in every month. They also give threatening from there side pay the bill other wise we will case you. I have all attached the mail about communication with Tikona broadband I am get fed-up from tikona service, Manoj Kumar Was this information helpful? | |||||
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Tikona Digital Networks customer support has been notified about the posted complaint. | |||||
 3 Comments | |||||
Comments
Dear Mr. Kumar,
Greetings from Tikona.
With regards to your concern, we confirm your Tikona service has been terminated.
We would like to inform you that your CPE recovery and full and final calculation of your account is in process. We will update you accordingly.
For any further issues/queries, you can contact us on our toll free number[protected] or you can reach us at forum.tikona.in
Regards,
Tikona Care
Greetings from Tikona.
With regards to your concern, we confirm your Tikona service has been terminated.
We would like to inform you that your CPE recovery and full and final calculation of your account is in process. We will update you accordingly.
For any further issues/queries, you can contact us on our toll free number[protected] or you can reach us at forum.tikona.in
Regards,
Tikona Care
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Hi Victims of Tikona Fraud Model :
I intend to share this for the future fellow victims of TIKONA. If you have taken TIKONA you have already stepped into the TRAP. Tikona has a hardened fraud model to extort from it departing customers.
If you are going for a disconnection please note the below points :
1. Raise disconnection request well ahead 1 month of your bill-cycle end date.(though TRAI directs disconnection within 7 days/ but who cares for TRAI when even TRAI doesn’t care)
2. Speed Post written mail(hard copy, signed) to mumbai-Tikona headoffice (I am not sure how much a electronic mail is held valid in court)
3. Send the same signed mail in FAX to TIKONA(keep the fax receipt)
4. Obviously you will send electronic mail request for disconnection ( but they won’t respond & confirm to that in anyway)
5. Understand the actual trap now: Disconnection in Tikona does not mean deactivation of your user-id. And Tikona mentions that it can charge you on your user-id after disconnection based on further usage. Now How will you deny further Usage & prove non-usage ? Very Tough !
6. Hence only option (if you want prove non-usage in court) – Return the Tikona Device asap before the end of your bill-cycle
7. Now this is the tough part : Customer Care will talk all the non-sense things, will irritate you infinite times, and tell you all the false stories (like device is free/tikona doesn’t collect device/transfer the connection); DO NOT & DO NOT TRUST THE CUSTOMER CARE.
8. YOU NEED TO RETURN THE DEVICE AND COLLECT RECEIPT IN TIKONA LETTERPAD with dates before the end of bill-cycle, Keep photo id proof of the device collector.
9. Mail the soft-copy of the receipt to TIKONA again, and ask them to disconnect & deactivate.
10. After this happens, and after another 3-4 calls + 2 weeks you might receive FULL & FINAL settlement letter from TIKONA.
11. For me I fought hard for 20 days, posted in all consumer forums, and gone mad by no-response stand + false promises from customer care. The customer care will never ever confirm your request on mail. So do not trust whatever they say.
12. I have learned from the trend that the customer care is well trained & instructed to exactly follow the FRAUD/TRAPPING MODEL, it can not happen by mistake or by chance.
13. After all this also if one gets a Fraud bill, one can atleast raise a case against TIKONA, instead of TIKONA scaring the INDIAN citizens with all cheat advocate calls from the INDIAN CAPITAL DELHI.
14. So gist -> Speed Post Mail+Fax+email -> Return Device before end of bill cycle -> Keep receipt+collector ID+video(if you can) -> post in consumer forums -> Fight with customer care -> BLAME YOURSELF FOR TAKING TIKONA WITHOUT SEEING REVIEW
Regards,