Tikona — Tikona lawyer harassment on due bill amount - user id [protected]

Address:

Mumbai City, Maharashtra, 401205

Hello Team,
I was using the Tikona Broadband connection (user ID [protected]) for the past 2 year at my residence, Vasai. The service of the Tikona is excellent but I was move to my parents’ house in vasai. I had raised a request for disconnection (due to improper connection in area) around last 9 months and it is disconnected as well. During full and final settlement and device collection intimation (mail dated on 5/21/2015), We had to pay 313.85 Rs. It has been paid through netbanking (payment ID 1-[protected], transaction ID - [protected]TPC[protected], amount paid on[protected] and Amount – 314). Device was handed over to service engineer after requesting them to collect several times (15 days).
After 9 months on 24th February16, me and my wife received a call from lawyer name as Mr. Rajendra Chowdhury (Cell no # - [protected]). He told us there was due billing amount – 5245 rs which we need to pay to Tikona. The lawyer is threatening me that if I didn't pay the amount in 1 hour or so, he will file a civil case in vasai court at 3:30PM and issue the arrest warrant in vasai police control room. He says he will make me to arrest for this. Even I told him, I already done full and final settlement with tikona but he did not agree with that. He threaten me ‘I will see how tikona has given you full and final settlement’
I want to complaint about the Tikona and his lawyers Harassment behavior in this forum. Please help me to get relieve from this torture I also tried to call Tikona customer care after I got the call from lawyer, but everytime I have to wait for some time and voice mail saying that we will call you in 48 hours, but till date I didn't receive any call. Even I tried to pay amount but account is already expired due to disconnection. Please note that I've paid that 314 Rs - As per full and final settlement email received from Tikona.
Legally you should have sent a notice to my address with the lawyer details etc. But threatening with dire consequences and like "will make you to come to vasai court and get arrested" are too much to threaten the user from a corporate company like Tikona. I was never expected such service from tikona where they have good in resolving issues and prompt customer care (for 2 years). This is bad for company’s image as well.
Please look into this matter as soon as possible. Kindly call me at [protected]

Thanks

Amol Bhogale
[protected]