Tikona — Tikona legal threats - Letter and email from advocates

Address:

26, Samsul Huda Rd, S. Huda, Ballygunge Park, Ballygunge, Kolkata, West Bengal 700017

Hi,

For several months Tikona is harassing me by sending SMS and no-reply mails asking me to pay up an amount of 1686 despite me not renewing their connection. I used their services till the month of April 2021 and did not renew thereafter. They require advance payment and since I did not renew, I haven't paid the random bills they keep on sending. After writing an email to their customer care to terminate my internet connection on 17th May 2021 they start charging late fees and arbitrary amounts above 1000 which keeps changing with almost every email/SMS. All this despite me not renewing their connection and making it official by sending emails to their customer care. On 4th October they sent me notices from their advocates through email and today I received a letter by post.

On contrary to what is written in the letter sent by their advocates, I haven't received calls from Tikona representatives regarding payment o[censored]npaid bills. The charges only come in the form of SMS and no-reply emails. No Tikona employee came to my premises to collect modem/router and instead they are accusing me of adopting evasive attitude.

I request you to kindly look into issue and let me know on what basis can they charge me random amounts and late fees for a connection that I did not renew.

If this harassment further continues I will follow up with RTI and I am already considering the option of making a formal police complaint.