[Resolved] Tikona — Tikona login & connectivity issue

Swarita Murali

from Pune, Maharashtra

Feb 21, 2017

Address: 411015

Website: login.tikona.in

Recently subscribed to tikona wifi with router. After a day starting facing connectivity issues.
The login page is not displayed. Or authentication failed. If i connect from web it says username password incorrect, even after entering correct details. If i go to reset password it says username not recognised or email id not recognised.. Even when these are the accurate credentials. Now it says connected, no internet.
Registered a complaint ref no 1-[protected] which after continuous follow-up received a msg - issue resolved. Called the technical team & they said 4 hrs. Still no resolution. Extremely unreliable service. I want a refund or replacement.

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Mar 26, 2017

Complaint marked as Resolved

Tikona Digital Networks customer support has been notified about the posted complaint.

Verified Support

Feb 23, 2017

Tikona Digital Networks Customer Care's response Dear Ms. Murali,

Greetings from Tikona.

With regards to your concern, please note that the UID mentioned in your complaint is incorrect and you are receiving error as you are mentioning wrong UID.

Your user ID is [protected] we request you to recheck the User id you are mentioning while trying to login.

For any further issues/queries, please contact us on our Customercare number[protected].

Regards,
Tikona Care