Tikona Digital Networks Complaints & Reviews

I am Gaurang Patel my mobile no is [protected] . in our company we purchase tikona internet connection with 10mbps speed and 75GB per month plan for six month. as per tikona terms i was paid his six months duration payments in advance on 24th january 2017. then after the connection was start but from the first day of the connection we never get speed more then 4 mbps we gives complaint so many times in this one month duration but still my problem not resolve by company and now they are telling that our company declare your area as non fisible for 10mbps speed connection. and we ask for refund but still they are not answering properly.and they are telling that first you must have to disconnect the connection then we will gives you the details of refund amount and aslo they are not telling his their refund format of the company. and we are telling that first you tell me how much you will refund but they are force to us for disconnection but not given format. we tell him that either you will gives us 10mbps speed or give us our 100% payment back coz we need 10mbps speed internet connection. and company says that our company representative gives you wrong information and fitted the connection. but this is the company person fault so how can we suffer for their fault.
they are also says like we deduct the amount as your usage this is not fare statement coz we never can use the desire speed connection. and we also suffer of our business loss due to this connection. if they wants to deduct amount then they have to pay for our business loss.

I sent a mail on 9/2/2017 for TIKONA disconnectio and they gave me the reference number(1_[protected]) and i removed the connection on that date itself.
Till now they had not sent a single person to get the adapter and cables. Daily i am receiving call.The so called senior desk team is fraud and they give fake promises. I have sent an email with the recorded audio to their email id but till today they have not replied to my mail.

The below mentioned people are keep on calling me everyday and giving mental torture to me.

1.GEETHA
2.VISHAKA
3.NIKITA
4.POORVA
5.POORNIMA(SENIOR DESK)
6.ATUL

I have the recorded audio files of all these people. In each audio file these people promise me that disconnection is done but till date no engineer came to my home to remove these connections and even today they called me and giving mental torture..

Is this is the way your customer care working... very very worst service. On monday i spoke to POORNIMA she said that she is senior most of all and promised me that i will never receive a call. But today i got a call from Mr. Atul (tikona). Are'nt you guys ashamed of yourself. Then why you guys are promising us.

I am going to file a case in consumer court with recorded audio files for giving false statement, if my connection is not removed within 24 hours .

SANTHOSH M (USER ID [protected])

Dear Sir,
I was unable to use Tikona internet for past one year. I contacted and raised several complaints. They did not respond me back. So I talked to their customer care representative and told them that I wont pay the bill simply since I am unable to use the internet. They agreed to that but they charged me fine of 100 each month. Still I didnt get any resolution on issue. So I contacted them regarding the cancellation. Becuase of cancellation request they sent me a bill with the late payment charges. They were agreed me before that there will be no late payment charges. Now they are charging it. I did only the payment of my actual bill, now their advocate is calling me and harassing to do the late payment charges as well. Ok, then I decided to pay that as well but my id is inactive and I am unable to login to my account. When I call the customer care they are not responding. I am unable to connect to the customer care. Please help me to solve the issue. How I need to pay the amount, and what the amount I need to pay. I dint receive any email or message regarding this.

Dear TIKONA

Lalalita choudhari ne tikona ka 3 month ka net pack liya tha jis ka bill all ready submit kiya tha .net lagate samay ratnakar namak yuvak ne bola

3 month complit hone ke bad ye net automatically band ho jayega .

3 month complit hone ke bad bhi net chalu tha fir tikona ka bill 400 rupees ka bill aya
tikona bill collector santosh namak yuvak ko 400 rupees ka bill lalita choudhari ne bhara or bola ye net hame nahi chahiye apki net ki seva achhi nahi hai or meri doughter in law or mera ladka dusri jaga shift huve hai to vo apne sath computer leke jayaige to ap ye seva band kardo

per bill collector ladke ne seva band nahi ki or mere ladke ne computer ko dusri jagah shift kiya fir tikona ka next month bill 1390 rupee ka bill
aya

me sunita yane lalita choudhari ki douter in law tikona me mera mobile no rajister tha uski vajah se tikona se muze bill ke bare me call ane

lage to maine unse kaha ki jitna net mb use huva hai utne ka record hame dedo or ye net band kardo ham ab dusri jaga shift huve hai

hum vaha rahete nahi computer bhi vaha nahi hai to etna bill hame kaise ayega or ye jada bill ham kho bhare jeetna net hum logo ne use kiya hai utna bill hum apko dege but ye extra bill hum apko kyo de net band karne ki process kaisi hoti hai hame kisi ne bhi nahi batayi computer vaha nahi hote bhi net kai se chalu raheta hai aj tak meri samaj me ye nahi aya ab tikona ka bill 1690 rupee ka bill bataya ja raha hai

or muze yane sunita ko tikona ki taraf se dhamki bhare phone call ate hai ap ye 1690 rupee ka bill bhardo nahi to apke again or lalita choudhari re again warrnt nikala jayega or apko 6 omnth ki jail hogi or ye phon call karnewale Delhi court ke lowyer hai asabhi bataya jata hai ( [protected])
( [protected]) esliye maine national consumer form me tikona ke agains complet ki hai aska no hai 169136

sunita

Do not go with tikona
raised multiple complaints but no use.
One of the worst customer care executives and there supervisors i have seen.
Every time they give wrong information, customer pay some amount in advance later get to know this is not valid plan amount or so, later the paid amount wont get refunded and adjusted.
I stopped tikona broadband uid: [protected], from date: 10/15/2016.
Balance amount is still pending since 10/15/2016, instead they requested me to pay additional amount before full and final closure.

Dear forum,
I am gajendra previous customer of tikona .
many time from last october i request to tikona for the discontinued my services but they are not closed my services .now they apply me bill of 2200rs and im unable to pay this amount.
kindly help me immidietly.

Yours Faithfully
Gajendra Bairagi
Tikona ID:- [protected]
M.No.:- [protected]

Lalalita choudhari ne tikona ka 3 month ka net pack liya tha jis ka bill all ready submit kiya tha .net lagate samay ratnakar namak yuvak ne bola

3 month complit hone ke bad ye net automatically band ho jayega .

3 month complit hone ke bad bhi net chalu tha fir tikona ka bill 400 rupees ka bill aya
tikona bill collector santosh namak yuvak ko 400 rupees ka bill lalita choudhari ne bhara or bola ye net hame nahi chahiye apki net ki seva achhi nahi hai or meri doughter in law or mera ladka dusri jaga shift huve hai to vo apne sath computer leke jayaige to ap ye seva band kardo

per bill collector ladke ne seva band nahi ki or mere ladke ne computer ko dusri jagah shift kiya fir tikona ka next month bill 1390 rupee ka bill
aya

me sunita yane lalita choudhari ki douter in law tikona me mera mobile no rajister tha uski vajah se tikona se muze bill ke bare me call ane

lage to maine unse kaha ki jitna net mb use huva hai utne ka record hame dedo or ye net band kardo ham ab dusri jaga shift huve hai

hum vaha rahete nahi computer bhi vaha nahi hai to etna bill hame kaise ayega or ye jada bill ham kho bhare jeetna net hum logo ne use kiya hai utna bill hum apko dege but ye extra bill hum apko kyo de net band karne ki process kaisi hoti hai hame kisi ne bhi nahi batayi computer vaha nahi hote bhi net kai se chalu raheta hai aj tak meri samaj me ye nahi aya ab tikona ka bill 1690 rupee ka bill bataya ja raha hai

or muze yane sunita ko tikona ki taraf se dhamki bhare phone call ate hai ap ye 1690 rupee ka bill bhardo nahi to apke again or lalita choudhari re again warrnt nikala jayega or apko 6 omnth ki jail hogi or ye phon call karnewale Delhi court ke lowyer hai asabhi bataya jata hai ( [protected])
( [protected]) esliye maine national consumer form me tikona ke agains complet ki hai aska no hai 169136

sunita

I was not satisfied with the services and requested to cancel my Tikona connection on "Dec 9, 2016", and I stopped using their services for a while but representatives kept calling and informed me that they will provide free service and asked me to try if there was improvement. I paid the bill for that that month but was not at all happy with their service. My billing cycle is 25-26th of a month. Again I sent a mail for disconnecting the service on "Jan 19, 2017". In that email I had clearly specified that I will pay the bill for Jan 2017 only after they disconnect their service. There was no response for any of my mails. Instead I kept getting calls from representatives asking me to pay bill. So many calls just asking to pay bill but they wouldn't listen to my request for cancellation. I sent a remainder mail on "Feb 2, 2017" as well but no response. After few more calls, they disconnected my service. I told them i will pay the bill until Jan 26, 2017 as I had sent my cancellations requests earlier itself but they have billed me until cancellation of service. I wanted a waiver after the period after my cancellation request as it was their mistake. Everytime I wanted to speak to their higher authorities reg the cancellation, the line was not connected. Today a lady from their customer service called and spoke rudely. She said that "I will keep calling and disturbing you until you pay the full amount and will send representatives to your house". It was really harassing.
There was no proper response for any of my cancellation request but was getting continuous calls during my office hours for convincing me and disturbing me badly. Even now I'm willing to pay my bill until Jan 26, 2017 and asked them a fresh bill. But they do not hear out and keep harassing.
Such a rude and pathetic service.

I have opted for 4MBPS unlimited 100 GB FUP plan. but from 22nd Feb my speed has gone down to less than 1 MBPS. when i call the customer care the computer system says i have exceeded my limit. But when I calculated my session history its only 30gb usage. I complained repeatedly but no action is taken. Further I receive calls that my complaint has been resolved.(Ref no: 1-[protected])

Now when I raise a compliant the computer system says that there is a technical up gradation going on, so I cant contact the customer care.
Further I have requested them several times to disconnect the service but they don't agree with the same and make my hold up the line. Its really a harassment that is been made by the company. Please terminate the service as soon as possible from the next bill cycle i.e 07.03.2017. No due is left from my end.I will not be held responsible for any further non usage bills.

User ID: [protected]
Name: Anshuman Roy

I took plan of 6mbps and can't even use 6 kbps in my office and the company is so worst that they are using ivr system for complaints I need my money back so much fed-up and I want Tikona directors in jail for fooling people's
My user it is [protected]
I 101 Vishnu Pratibha Complex Near Station Virar West.

From one month i am not getting the internet connection properly but tikona people asking bill for it.. Some time i can access the internet some time i cant acces the internet but according to the usage they are asking the bill but they are not understanding that i cant access internet continuously.. Employee calling for billing continuously but they are not understanding the problem.. On[protected] at 12:30 pm one lady called me and she is doing the rowdyism with me.. Employee with customer respect is not good.. Very bad behavior from tikona employee with me.. I am using 6mbps speed but i am getting 1.5mbps speed still i m in primary plan..

I have called customer care for more than 4 times to say that I am not able to connect to the internet, please arrange for your engineer visit, never they bothered to reply back, post that they were started sending me bills for the respective month & sending their person to collect the amount.

I said please disconnect my connection, even post they were keep sending dues sms, suddenly now call from Delhi lawyer to pay 1700 rupees to avoid court case.

Very poor service please don't go for Tikona, I tried reaching customer care now in the automated voice they are saying will be calling us with in 48 hours.

very poor service.

User id : [protected]

Recently subscribed to tikona wifi with router. After a day starting facing connectivity issues.
The login page is not displayed. Or authentication failed. If i connect from web it says username password incorrect, even after entering correct details. If i go to reset password it says username not recognised or email id not recognised.. Even when these are the accurate credentials. Now it says connected, no internet.
Registered...

User Name : Amit Solanki
Tikona User ID [protected]
Registered mail: aryan.[protected]@gmail.com

I had the connection from last 2 Year. I had recently shifted, hence I asked them to shift my connection. They said they cannot provide service at the new area. Hence they stopped my service at the old premises as I was not staying there. After a month without any bill statement of alert one person calls me stating that he is the Lawyer from Tikona. He started saying that you have not paid the bill, tikona is filing a law suit against you for the amount of INR 563. I told him that I had asked for Shifting the connection and the customer care told me that they cannot provide the service, hence disconnecting the service. The person on the phone started getting rude and was talking like a "gunda" telling me "tereko dekh lunga an all".

Although I paid the bill afterwards, I still got the bill statement for payment.

I am really wondering what business tikona is in. Is it providing internet service, or keeping Gundas. It was an very unprofessional service which was not expected from Tikona. They have lost one of the faithfull customer. And I urge other not take connection from such an unethical company.

Hi, This is with respect to disconnection of internet services.

I have written to them on 10th of Feb and then reminder mails on 14th Feb and 16th Feb.

Post that I have received multiple call from them pursuing me to not disconnect. I have clearly told them that I am shifting the city hence do not want the connection anymore. I also have the call records for the conversation.

I am chasing them for disconnection. In the past 10 days, they haven't disconnected and are billing me for the no usage.

Please NOTE that a new connection is installed in one day, and they keep delaying disconnection just to raise bills

Request your help to resolve

This is the most pathetic service we have faced with tikona.
My service account no : is [protected].
I have been with tikona for 2yrs and we never got a good service, ,
I called the customer care on 20/02/2017 spoke to them for 30 mins just to convince that i want to cancel the connection.."THEY ARE SO SO STUBBORN to take the connection request ..
I have never ever faced such pathetic service, I spoke to 2 girls Preety and Kathija Syed both were not ready to take my cancellation request ..me as a customer at the end need to begg to take the request down..but they stil didn take it ..i want to put a serious complain about tikona as they are harassing the customers so much...they dont listen to customers at all..and they just dont want to take down my cancellation request as well...

User Name : Ranganadh Ramisetty
Tikona User ID [protected]
Registered mail: [removed]
Registered mobile: [removed]

My plan is 300 Rupees Plan. 5GB at 2mbps post unlimited at 512kbps

I got connection in 26July2016 paid 1390 for 3 months, I faced problem during September 22nd and November 10th I gave many complaints to Tikona. I almost fed up with Tikona because of these stupid networks India is like this. Later from November 10th to November 20th connection is working but not stable After that again same problem not able to login even to Tikona login page because of low signal at CPE/modem. I raised many complaints and requests to close the connection over phone, Tikona forced me to continue the connection, tikona is not even interested to close connection I didn't used the connection after November 20 but they are sending outstanding messages and calls so I fed up and sent disconnection request over mail by friends suggestion in January. Tikona finally come up saying that I raised disconnection request on January. Tikona generated bill for December and January. I asked them many times why to pay for December and January without using services finally I shifted home and then I asked them to shift the connection atleast. Network is not feasible in new area. So finally they raised disconnection processes. I fed up with Tikona. Horrible Network in the world. Fraud company. I attached a screenshot of my monthly bill amounts. I didn't even able to understand monthly bills generated also. My plan is 300 but if you see the screenshot attached 1000 ... 445, 600, -220 what all these ???

Tikona has no proper customer care, many times there are connectivity issues, there is no flexibility of contacting customer care to hold my account if i suddenly go to other city for 45 days. I got frustrated with their serivce and stopped using their service, when iam out of station in emergency for some 45 days i did not paid 2 months of bill.
They don't provide good service to customers, but they are good at harassing customers, calling customers and telling they are advocates from Delhi they are registering a case against us and we have to attend court in Delhi.

I have registered a complaint several times to tikona for disconnection of Internet Service and Refund of remaining amount. But they did not take any action, after registering a complaint in consumer complaint forum they have disconnected my Internet service only and not refunded the amount which I had paid in advance for 6 months. Whenever I request for refund of amount they always ask for service id and registered mobile no. which they already have in their system. Still I have provided them all the information, yet I have not received the refund. And how they marked that the complaint is resolved.

Regards,
Kamlesh Jaiswal

I had subscribed to their PREPAID" service under subscriber ID [protected]. Over the past year I had made more than a hundred complaints relating either to speed dropping to 10% of the promised service or not being able to connect to the Internet at all. Finally I just got sick and tired of it and stopped using their service a couple of days before my prepaid service period ended.

They would not allow me to cancel my service if I called from my landline, which is registered with them, even after I had logged in with my user ID number. Finally some 15 days later their call center operator informed me that I had to do so from my registered mobile phone which I did.

They have billed me for this period of 15 days and keep sending me reminders through email and SMS. They have not removed their equipment installed in my premises in spite of my repeated requests via email.

How do I stop them from bothering me with their communications?