Tikona Digital Networks Complaints & Reviews

I bought tikona connection with user id [protected] in the month of November -December 2015 but due to closure of office
we decided to disconnect the connection. we raised a request for disconnection and it has already been disconnected and payment has already been paid and settled.I again confirmed from tikona customer care and assured that no dues are left.
After that neither I called Tikona nor I recieved any call from their side.

But from last month I was getting continues calls from tikona advocate from delhi.
So to resolve the issue I called many times to tikona customer care and wrote an email as well on their complaint email id but my problem did not get resolved

I was a Tikona Customer. Unhappy with services, I decided to discontinue the service. The chain of events are as follows:

1. I had asked for suspension of services on Aug 2016.
2. The engineer agreed to suspend services. The engineer did not revert back to me.
3. I had called and emailed for suspension of services every month since then.
4. Tikona hires goons to scare me and asks me to pay 1, 800 and resume service forcefully. He even offers full exemption from any payment if I just start the service again. I point blank told them I dont want to have any link with Tikona. Please leave me alone.
5. Tikona continues the mental harassment with repeated calls by goons shouting all sorts of swear words on phone. I decide to check online and there are so many similar cases.
6. Guys, please help me file a consumer court complaint as a group if we file people will listen.

I had requested The Hindu and Hindustan Times earlier also to carry my story to publicise the issue. Helpless customers cannot be looted.
My Tikona connection -[protected]

It's niranjan lal gunera from shriprashtha, nalasopara (west).Id : [protected].
we had chosen a three months plan starting from 16 July to 16 October 2016. We wish to terminate it and dont want to continue the service further. The payment had already been cleared. So kindly disconnect the internet service shorty. Also send your technicians to remove and take away the connection stuffs as soon as possible.
kindly perform the required action and ensure the satisfaction of your customers.

now i am receiving threatening calls for non-payment of Rs.1519/-.today I got a call from [protected], [protected],[protected]. It was a lady who first told me that she was a Lawyer and practice in Saket court in Delhi. She told me that Tikona has filed a complain against me for not non-payment and she is going to court to file the case against me. I was shocked., but she was in a hurry and said immediate I need to pay and forward the transaction number to her so that she can have the proof and can close the case, other wise I need to go to Delhi for the court hearing and may be I need to pay the penalty, that will be set by Tikona and the Judge.

This is highly improper and i am going to take this up by complaining to the police.

I have been suffering from log in problem since 3 days... b4 this all is well.
2 month b4 they have declared my account as a non physible and now they making us fool by saying this. since then i was still using my internet till 3 days b4...but now they have tend my sevice to D grade service since i have demanded the frezz plan continue ...now they dont help me anyway...my money are going all wasted as dissatisfaction. plz help me out atleast i need resolution.

This is Ankit raj and am using tikona digital services from last 2 years...2 months ago I shifted from my old location bairahana to new location tagore town lic colony...since then I lodged so many complaints about poor connection speed, login page not loading..I talked so many peoples like area manager, shushil technical engineer, tikona customer care executive and many more peoples...but it's been 2.5 months and they say they don't have any information about my complaint although I got many messages from tikona about service issue .."Our Tech Expert is currently working on problem reported. Please switch-Off power to Wi-Fi router once & Switch-ON again for better diagnostics. Tikona." And also this.."Your Tikona Service Reference number 8707350 is assigned to Anmol Singh at Mobile Number [protected]" and many these kind of messages..am so mentally harrased because of them...noe tikona digital You are, hereby called upon to pay sum of Rs 50000

/- only, in addition to Rs. 50000 as compensation for breach of contract and inconvenience caused to me within a period of a week from the date of there service commitment, failing which Iam without prejudice to the rights and remedies otherwise available to it, shall be constrained to initiate appropriate proceedings. My number is [protected].

I have my email id [protected]@gmail.com.I am trying to get this connection disconnected but no one is listening. I am mentally being harrassed .I have cleared my bills till yesterday i.e 25 feb 2017. And am announcing from today on I am not going to pay single penny. I am fed up of tikona angd uall.I a have collected my bills and compaint recordings .Even today more than 5 hrrs got wasted. Sunday is the only day I get as holiday.I will sue u all for mentally harrassing me. I want u people to respond. My no is [protected]

User Id: [protected]

Despite my repetitive complaints on various platforms and unusual formal replies from the company, it has been seen that the issue has reached to its limits and no actions has been taken till date.

Ref No:1-[protected] Date: 22.02.2017
Which has been registered for the disconnection on 07.03.2017 is been still in progress and when asked for the details, then no confirmation is given for the same. I have been kept on hold for several minutes and then unusual out of context points are been given to restore my connection. Not a single point of progress is done and they are fooling me from the day one.

Also Date: 22.02.2017
Complaint has been registered for the speed and connection issue. My plan is 6 Mbps unlimited plan, which due to the company's technical error was made less than 1 Mbps speed. when a complaint was registered no action was taken and still in progress. Rather the net connection was totally stopped from 22.02.2017, whereas the payment is done till 07.03.2017. and thereafter it was requested to disconnect.

I had forwarded several mails and phone calls to customer care.I had to spend Rs.50 daily in calling the customer care which has almost cost me more than Rs. 300 till date. No one bothers to resolve the issues, rather yesterday I received a call after 3 days of my complaint. The customer care executive again started explaining me and tried to insist me in keeping the connection. This has been a mental harassment to me that is done by the company. Every time they assure me the resolution will be done in 2 hours and not a single progress is seen. I am not paying 1200 bucks monthly to the company to sit ideal and to check on their technical issues.

I need a complete half month (Around Rs.600 ) refund from the company because the connection is disrupted 15 days before the stipulated time given to them.

I am hereby attaching my complaint registered, my payments that is done to the company (No due till date), and my session history from 07.02.2017 to 26-02.2017 which account to usage of around 34 Gb only.

I bought tikona connection with user id [protected] in march 2016. I raised a request to transfer the connection in September 2016 because I was shifting to the new place in Ahmedabad. But due to nonavailability of the connection at my new residence, I raised a request to cancel the connection in October first week. I paid my September bill of rs 600 to Mr. Dubey (Collection through home) on 16th nov. I also have receipt of the same. I again confirmed from tikona customer care and assured that no dues are left. After that neither I called Tikona nor I recieved any call from their side.

But from last month I was getting continues calls from tikona advocate from delhi. So to resolve the issue I called many times to tikona customer care and wrote an email as well on their complaint email id but my problem did not get resolved. Further, I visited their office and came to know that there are no dues left and as a response I got mail from their side as follow:

On Friday, February 10, 2017 2:41 PM, "Tikona.[protected]@tikona.in" wrote:

This is a system generated Email, please do not reply to this mail. Kindly refer to the customer care details provided in the mail below.

Dear Mr. BRIJESH SUTARIYA,

As per your request for termination of Tikona broadband [protected], registered against your name, your service has been terminated.

Mentioned below are the Full and Final Settlement details for your Account no.[protected]

Amount Payable : 0.00/-

In case you have any query please feel free to contact us on[protected] or you can also write to us on [protected]@tikona.in from your registered email id

Regards,
Customer Care
Tikona Digital Networks

But today, I again got call from [protected]. A lady on the other side saying herself advocate from Sharma's Office threatened me to pay the bill which I have already paid and cleared the dues.

This is really sucking and waste a lot of time.

Kindly look into the matter at the earliest.

Please anyone help me...save me ..! from Tikona.

This company continue threatening me.
Again again again calling me for Balance payment even this service i already stopped and in the Service activation period all the time i got lots of technical issues with tikona net., Due to delay in problem resolution so much time consumed by tikona,

Again again calling /mailing me for MODEM.
I din't kept TIKON'S MODEM its not any use for me. Your person anytime can come and collect it, this device i din't kept in my pocket. Its installed by tikona person on building terrace so go their any remove and take it.
This is from TIKONA side delay, i can't go at tikona door step for returning modem right ?
send TIKONA person and remove/ collectMODEM / device.

If tikona make more delay so i am not responsible for it its.

And about balance payment TIOKONA are asking first can tikona give me answer of below queries --
Why Speed Tikona not given as per my plan
Why Every day net disconnections
Why Every day speed loss
Why So much delay Tikona made every time in problems resolution
Why Tikona not given me proper waiver against net problems time period
Why If i call for resolution too much hold time its everyday task that and wasted lots of my life's valueble time.
Why Technical staffs guidance just consumed time not got sure solution
Why Technicians visit also not satisfactory same problem came back within few hours
Why TOTAL MENTAL TORTURE & HARRASMENT BY TIKONA ---
...?...why

And now TORTURE & HARRASMENT and threatening by calls. BY Tikona ..why.

ID. [protected]

I am Gaurang Patel my mobile no is [protected] . in our company we purchase tikona internet connection with 10mbps speed and 75GB per month plan for six month. as per tikona terms i was paid his six months duration payments in advance on 24th january 2017. then after the connection was start but from the first day of the connection we never get speed more then 4 mbps we gives complaint so many times in this one month duration but still my problem not resolve by company and now they are telling that our company declare your area as non fisible for 10mbps speed connection. and we ask for refund but still they are not answering properly.and they are telling that first you must have to disconnect the connection then we will gives you the details of refund amount and aslo they are not telling his their refund format of the company. and we are telling that first you tell me how much you will refund but they are force to us for disconnection but not given format. we tell him that either you will gives us 10mbps speed or give us our 100% payment back coz we need 10mbps speed internet connection. and company says that our company representative gives you wrong information and fitted the connection. but this is the company person fault so how can we suffer for their fault.
they are also says like we deduct the amount as your usage this is not fare statement coz we never can use the desire speed connection. and we also suffer of our business loss due to this connection. if they wants to deduct amount then they have to pay for our business loss.

I sent a mail on 9/2/2017 for TIKONA disconnectio and they gave me the reference number(1_[protected]) and i removed the connection on that date itself.
Till now they had not sent a single person to get the adapter and cables. Daily i am receiving call.The so called senior desk team is fraud and they give fake promises. I have sent an email with the recorded audio to their email id but till today they have not replied to my mail.

The below mentioned people are keep on calling me everyday and giving mental torture to me.

1.GEETHA
2.VISHAKA
3.NIKITA
4.POORVA
5.POORNIMA(SENIOR DESK)
6.ATUL

I have the recorded audio files of all these people. In each audio file these people promise me that disconnection is done but till date no engineer came to my home to remove these connections and even today they called me and giving mental torture..

Is this is the way your customer care working... very very worst service. On monday i spoke to POORNIMA she said that she is senior most of all and promised me that i will never receive a call. But today i got a call from Mr. Atul (tikona). Are'nt you guys ashamed of yourself. Then why you guys are promising us.

I am going to file a case in consumer court with recorded audio files for giving false statement, if my connection is not removed within 24 hours .

SANTHOSH M (USER ID [protected])

Dear Sir,
I was unable to use Tikona internet for past one year. I contacted and raised several complaints. They did not respond me back. So I talked to their customer care representative and told them that I wont pay the bill simply since I am unable to use the internet. They agreed to that but they charged me fine of 100 each month. Still I didnt get any resolution on issue. So I contacted them regarding the cancellation. Becuase of cancellation request they sent me a bill with the late payment charges. They were agreed me before that there will be no late payment charges. Now they are charging it. I did only the payment of my actual bill, now their advocate is calling me and harassing to do the late payment charges as well. Ok, then I decided to pay that as well but my id is inactive and I am unable to login to my account. When I call the customer care they are not responding. I am unable to connect to the customer care. Please help me to solve the issue. How I need to pay the amount, and what the amount I need to pay. I dint receive any email or message regarding this.

Dear TIKONA

Lalalita choudhari ne tikona ka 3 month ka net pack liya tha jis ka bill all ready submit kiya tha .net lagate samay ratnakar namak yuvak ne bola

3 month complit hone ke bad ye net automatically band ho jayega .

3 month complit hone ke bad bhi net chalu tha fir tikona ka bill 400 rupees ka bill aya
tikona bill collector santosh namak yuvak ko 400 rupees ka bill lalita choudhari ne bhara or bola ye net hame nahi chahiye apki net ki seva achhi nahi hai or meri doughter in law or mera ladka dusri jaga shift huve hai to vo apne sath computer leke jayaige to ap ye seva band kardo

per bill collector ladke ne seva band nahi ki or mere ladke ne computer ko dusri jagah shift kiya fir tikona ka next month bill 1390 rupee ka bill
aya

me sunita yane lalita choudhari ki douter in law tikona me mera mobile no rajister tha uski vajah se tikona se muze bill ke bare me call ane

lage to maine unse kaha ki jitna net mb use huva hai utne ka record hame dedo or ye net band kardo ham ab dusri jaga shift huve hai

hum vaha rahete nahi computer bhi vaha nahi hai to etna bill hame kaise ayega or ye jada bill ham kho bhare jeetna net hum logo ne use kiya hai utna bill hum apko dege but ye extra bill hum apko kyo de net band karne ki process kaisi hoti hai hame kisi ne bhi nahi batayi computer vaha nahi hote bhi net kai se chalu raheta hai aj tak meri samaj me ye nahi aya ab tikona ka bill 1690 rupee ka bill bataya ja raha hai

or muze yane sunita ko tikona ki taraf se dhamki bhare phone call ate hai ap ye 1690 rupee ka bill bhardo nahi to apke again or lalita choudhari re again warrnt nikala jayega or apko 6 omnth ki jail hogi or ye phon call karnewale Delhi court ke lowyer hai asabhi bataya jata hai ( [protected])
( [protected]) esliye maine national consumer form me tikona ke agains complet ki hai aska no hai 169136

sunita

Do not go with tikona
raised multiple complaints but no use.
One of the worst customer care executives and there supervisors i have seen.
Every time they give wrong information, customer pay some amount in advance later get to know this is not valid plan amount or so, later the paid amount wont get refunded and adjusted.
I stopped tikona broadband uid: [protected], from date: 10/15/2016.
Balance amount is still pending since 10/15/2016, instead they requested me to pay additional amount before full and final closure.

Dear forum,
I am gajendra previous customer of tikona .
many time from last october i request to tikona for the discontinued my services but they are not closed my services .now they apply me bill of 2200rs and im unable to pay this amount.
kindly help me immidietly.

Yours Faithfully
Gajendra Bairagi
Tikona ID:- [protected]
M.No.:- [protected]

Lalalita choudhari ne tikona ka 3 month ka net pack liya tha jis ka bill all ready submit kiya tha .net lagate samay ratnakar namak yuvak ne bola

3 month complit hone ke bad ye net automatically band ho jayega .

3 month complit hone ke bad bhi net chalu tha fir tikona ka bill 400 rupees ka bill aya
tikona bill collector santosh namak yuvak ko 400 rupees ka bill lalita choudhari ne bhara or bola ye net hame nahi chahiye apki net ki seva achhi nahi hai or meri doughter in law or mera ladka dusri jaga shift huve hai to vo apne sath computer leke jayaige to ap ye seva band kardo

per bill collector ladke ne seva band nahi ki or mere ladke ne computer ko dusri jagah shift kiya fir tikona ka next month bill 1390 rupee ka bill
aya

me sunita yane lalita choudhari ki douter in law tikona me mera mobile no rajister tha uski vajah se tikona se muze bill ke bare me call ane

lage to maine unse kaha ki jitna net mb use huva hai utne ka record hame dedo or ye net band kardo ham ab dusri jaga shift huve hai

hum vaha rahete nahi computer bhi vaha nahi hai to etna bill hame kaise ayega or ye jada bill ham kho bhare jeetna net hum logo ne use kiya hai utna bill hum apko dege but ye extra bill hum apko kyo de net band karne ki process kaisi hoti hai hame kisi ne bhi nahi batayi computer vaha nahi hote bhi net kai se chalu raheta hai aj tak meri samaj me ye nahi aya ab tikona ka bill 1690 rupee ka bill bataya ja raha hai

or muze yane sunita ko tikona ki taraf se dhamki bhare phone call ate hai ap ye 1690 rupee ka bill bhardo nahi to apke again or lalita choudhari re again warrnt nikala jayega or apko 6 omnth ki jail hogi or ye phon call karnewale Delhi court ke lowyer hai asabhi bataya jata hai ( [protected])
( [protected]) esliye maine national consumer form me tikona ke agains complet ki hai aska no hai 169136

sunita

I was not satisfied with the services and requested to cancel my Tikona connection on "Dec 9, 2016", and I stopped using their services for a while but representatives kept calling and informed me that they will provide free service and asked me to try if there was improvement. I paid the bill for that that month but was not at all happy with their service. My billing cycle is 25-26th of a month. Again I sent a mail for disconnecting the service on "Jan 19, 2017". In that email I had clearly specified that I will pay the bill for Jan 2017 only after they disconnect their service. There was no response for any of my mails. Instead I kept getting calls from representatives asking me to pay bill. So many calls just asking to pay bill but they wouldn't listen to my request for cancellation. I sent a remainder mail on "Feb 2, 2017" as well but no response. After few more calls, they disconnected my service. I told them i will pay the bill until Jan 26, 2017 as I had sent my cancellations requests earlier itself but they have billed me until cancellation of service. I wanted a waiver after the period after my cancellation request as it was their mistake. Everytime I wanted to speak to their higher authorities reg the cancellation, the line was not connected. Today a lady from their customer service called and spoke rudely. She said that "I will keep calling and disturbing you until you pay the full amount and will send representatives to your house". It was really harassing.
There was no proper response for any of my cancellation request but was getting continuous calls during my office hours for convincing me and disturbing me badly. Even now I'm willing to pay my bill until Jan 26, 2017 and asked them a fresh bill. But they do not hear out and keep harassing.
Such a rude and pathetic service.

I have opted for 4MBPS unlimited 100 GB FUP plan. but from 22nd Feb my speed has gone down to less than 1 MBPS. when i call the customer care the computer system says i have exceeded my limit. But when I calculated my session history its only 30gb usage. I complained repeatedly but no action is taken. Further I receive calls that my complaint has been resolved.(Ref no: 1-[protected])

Now when I raise a compliant the computer system says that there is a technical up gradation going on, so I cant contact the customer care.
Further I have requested them several times to disconnect the service but they don't agree with the same and make my hold up the line. Its really a harassment that is been made by the company. Please terminate the service as soon as possible from the next bill cycle i.e 07.03.2017. No due is left from my end.I will not be held responsible for any further non usage bills.

User ID: [protected]
Name: Anshuman Roy

I took plan of 6mbps and can't even use 6 kbps in my office and the company is so worst that they are using ivr system for complaints I need my money back so much fed-up and I want Tikona directors in jail for fooling people's
My user it is [protected]
I 101 Vishnu Pratibha Complex Near Station Virar West.

From one month i am not getting the internet connection properly but tikona people asking bill for it.. Some time i can access the internet some time i cant acces the internet but according to the usage they are asking the bill but they are not understanding that i cant access internet continuously.. Employee calling for billing continuously but they are not understanding the problem.. On[protected] at 12:30 pm one lady called me and she is doing the rowdyism with me.. Employee with customer respect is not good.. Very bad behavior from tikona employee with me.. I am using 6mbps speed but i am getting 1.5mbps speed still i m in primary plan..