Tikona — Tikona not refunding my money

Address:	Ghaziabad, Uttar Pradesh, 201001
Website:	www.tikona.in

After my complaint on 21.02.16 on this consumer forum, only on 25th Feb.16 one service engineer was sent to my address, he checked the connection and declared that in my area signal strength is too low and it will not work. after this 10 times I called Tikona call center I requested them to disconnect my connection and refund my total balance amount as connection was started on 16.01.16 and from 8th Feb.16 onwards I am not getting this service nor I have used Tikona internet . now I am totally frustrated that even my many requests they have not refund my amount. in between after every 2 days I receive call from Tikona call center and repeat the same words we are at your service and close all issues in my internet connection, but never tell to refund the amount. today I again recd. call and tell them to refund the amount. and surprise thing is that today I recd. message for bill generation of 7th march. in todays conversation Amitabh transferred the call to Vinod ( Bill desk), then phone was disconnected . in new call kaushik transferred call to Nikhil ( technical). this technical person told me that as my area is not declared non visibility zone therefore they can not refund the amount. Although as per todays conversation my connection is disconnect but I am not seeing the chance of getting my deposit money. also seeing their behavior I doubt that after 1 or 2 months they will impose extra bill amount on me. may be they will threatened me or call me for nonsense bill.
Please help me in this regard and take strict actions against Tikona company and support me to get my total refund amount of Rs.2000.

With Regards
Naresh Giri
[protected]
Tikona account mo. / Connection ID- [protected]