Tikona — Tikona received lawyer calls even after paying the due amount

Address:Thane, Maharashtra, 401304
Website:www.tikona.in

Hi,

I had Tikona broadband service. Few months back I had requested to disconnect my connection over the call by making final settlement amount. But again I got call saying your bill is not paid and your service is active. I had to pay again bill amount and I mailed them to disconnect connection.

Now, yesterday I received call from a person named Virender Rathod Advocate from New Delhi session court Govt Lawyer. His mobile number is [protected]. He used abusive language and forced me to pay 1400 again or else I will have to pay 14000 fine and imprisonment. He was talking to me rudely and warned me that police will come to my house and stuff. Tell me.. this is the way any service provider handle their customers. I am harassed mentally and need a resolution to my problems as soon as possible. The purpose of stating everything is detail was just to highlight that I was bearing with all those problem and harassment all this time and now things have taken a new level. I made a huge mistake by taking Tikona's internet connection.

I have paid 1400 for the service twice which I have never used. I doubt this may happen again after couple of months. I will never use Tikona service, infact I am going to talk about this matter to everyone even on social networks. So that nobody will use their service. I have recorded Lawyers conversation. I am really upset with Tikona service and I want my money refunded.
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Tikona Digital Networks customer support has been notified about the posted complaint.
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Dear Jeswill,

Greetings from Tikona.

We have noted your post. In order to assist you further, we would require your contact or Tikona User ID details. We have assigned a reference number # TIKJU1000 to your case. Requesting you to mention the reference number in the subject line while sharing your details with us on [protected]@tikona.in

Regards,
Tikona Care
Dear Jeswill,

This is a gentle reminder to follow-up on your concern listed on June 12, 2016. Requesting you to share details in order for us to assist/resolve your concern. Kindly share your details with us on [protected]@tikona.in mentioning your assigned reference number TIKJU1000 in the subject line.

Regards,
Tikona Care
Dear Jeswill,

Gentle reminder # 2

We have not received your information for us to take it forward. We now request you to share your detail on our official Tikona Forum - forum.tikona.in by mentioning the reference number in the subject line.

Regards,
Tikona Care
The same happened with me . After requesting my connection did not get disconnected and bill is generating regularly. And get call from lawyer .

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