[Resolved]  Tikona — tikona refuses to terminate the connection and is harassing as their goon call posing to be lawyers

Address:

Varanasi, Uttar Pradesh

Reference: tikona wi-bro service account - ban –[protected] & service id – [protected]

I have 2 complaints with tikona.

1) tikona is not disconnecting the connection

I have phoned and emailed tikona customer care for several times now to terminate this connection but tikona has not replied to any emails and just keeps calling on my mobile and telling me not to disconnect and continue the service even when i don't want to. At the time of raising termination request, i have cleared all bill per the usage till effective 26-july-2017 and the connection have not been used since.
In spite of several requests, tikona has failed to disconnect the connection and kept the connection active and they are sending the bill for unused connection. Post 2 month's unpaid bill (Rs. 1603) the connection remains suspended. Instead of acknowledging termination request, tikona has confirmed on email once i pay the bill the connection would be activated again which essentially means they are going to charge more money for an unused connection.

2) harassment

Tikona 's "lawyers" are calling us repeatedly from tees hazari court (Although the company is registered in mumbai!) and harassing us to pay 20, 000 rs or police will come to our house in 30 minutes and there is a nonbailable warrant etc etc.

This is a cheat company - even after requesting termination & stopping usage they are keeping connection active & charging bill and threatening customers unlawfully.

I need this connection to be terminated asap and the undue bill to be reverted.