Tikona — Tikona service is not disconnected(Terminated) even after informing several times | |||
Hi, I have raised a My tikona service disconnection request more than 15 days before but even till today they are not accepting the disconnection request and trying to convince me to continue the service. I have refused them for continuation and said to disconnect my service but they are not processing it. They willingly dragging the request for next month so that they can generate the bill for September also and get money out of it. I have tried all possible ways to communicate to them through call and email. I spoke with customer care on call for disconnection they trying to convince me to continue again and again and not processing the termination or disconnection request. I have raised so many emails for the same but not even a single response. every time I try to complaint they put me on hold for 10 to 15 minute or they say my voice is not audible and disconnect the call or sometimes they say they will redirect the call to concerned department and while redirecting they will disconnect the call. they are trying all worst tricks for stretching the service to next month and not allowing my disconnection to happen. I request consumer complaints to take some action on tikona and process my tikona service disconnection request and get all the tikona assets like broadband receiver device back and make me free from tikona subscription. My Tikona service Details: user-Id:[protected] Name:Naveenkumar mobile:+91-[protected], [protected] Was this information helpful? | |||
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Tikona Digital Networks customer support has been notified about the posted complaint. | |||
 9 Comments | |||
Comments
Please collect the Tikona receiver Device installed immediately(As I am shifting to Bangalore and I wont be responsible for the device if they delay-Try to collect it by this weekend)and terminate the service ASAP. Please make sure that they wont charge or generate bill again for September month.
Please do the needful.
Thanks,
Naveenkumar
Please do the needful.
Thanks,
Naveenkumar
@Tikona Customer Care:
Kindly arrange a person to collect the Tikona receiver Device immediately and Send the Confirmation of disconnection of the service.So that it wont be a problem later and Please make sure that they wont charge or generate bill for September month.
@Consumer Complaints:
Kindly help me in resolving this issue ASAP.
Kindly arrange a person to collect the Tikona receiver Device immediately and Send the Confirmation of disconnection of the service.So that it wont be a problem later and Please make sure that they wont charge or generate bill for September month.
@Consumer Complaints:
Kindly help me in resolving this issue ASAP.
Dear Naveenkumar,
Greetings from Tikona.
We have noted your feedback and will share the same with our respective team.
With regards to your concern, we confirm that your Tikona service has been terminated.
We would also like to inform you that your CPE recovery and full & final calculation of your account is in process. We will update you accordingly.
For any further issues/queries, you can contact us on our toll free number[protected] or you can reach us at forum.tikona.in
Regards,
Tikona Care
Greetings from Tikona.
We have noted your feedback and will share the same with our respective team.
With regards to your concern, we confirm that your Tikona service has been terminated.
We would also like to inform you that your CPE recovery and full & final calculation of your account is in process. We will update you accordingly.
For any further issues/queries, you can contact us on our toll free number[protected] or you can reach us at forum.tikona.in
Regards,
Tikona Care
@Tikona Customer Care:
Tikona has generated the bill for September month also even after their confirmation that they will stop the service in above comments.
Kindly stop the service, stop billing, collect the device and make me free from tikona subscription.
As i informed earlier that i got shifted to Bangalore but the tikona device is still present at the service location building roof.kindly collect it without any delay.I wont be responsible for the device if you didnt recollect it back.
@Consumer Complaints:
Kindly help me resolve this issue ASAP.
Tikona has generated the bill for September month also even after their confirmation that they will stop the service in above comments.
Kindly stop the service, stop billing, collect the device and make me free from tikona subscription.
As i informed earlier that i got shifted to Bangalore but the tikona device is still present at the service location building roof.kindly collect it without any delay.I wont be responsible for the device if you didnt recollect it back.
@Consumer Complaints:
Kindly help me resolve this issue ASAP.
@Tikona Customer Care:
Kindly stop the service, stop billing, collect the device and make me free from tikona subscription.
As i informed earlier that i got shifted to Bangalore but the tikona device is still present at the service location building roof.kindly collect it without any delay.I wont be responsible for the device if you didnt recollect it back.
Please help me in cancelling September months bill generated and collect back the device ASAP.
@Consumer Complaints:
Kindly help me resolve this issue ASAP.
Kindly stop the service, stop billing, collect the device and make me free from tikona subscription.
As i informed earlier that i got shifted to Bangalore but the tikona device is still present at the service location building roof.kindly collect it without any delay.I wont be responsible for the device if you didnt recollect it back.
Please help me in cancelling September months bill generated and collect back the device ASAP.
@Consumer Complaints:
Kindly help me resolve this issue ASAP.
@Tikona Customer Care:
Please consider the issue as higher priority and try to resolve it ASAP or else tikona will generate the bill for coming October month also as it had generated for September month.
Kindly stop the service, stop billing, collect the device and make me free from tikona subscription.
Note: As informed earlier that i got shifted to Bangalore but the tikona device is still present at the service location building roof. kindly collect it without any delay. I wont be responsible for the device if you didn't recollect it back.
Please help me in cancelling September months bill generated and collect back the device ASAP.
I have tried to call customer care several times(Almost every alternate day since 1 month) but they are not picking the call and not even responding to my emails.
Please contact me:
Naveenkumar
(+91-[protected], +91-[protected])
@Consumer Complaints:
Kindly help me resolve this issue ASAP.
Please consider the issue as higher priority and try to resolve it ASAP or else tikona will generate the bill for coming October month also as it had generated for September month.
Kindly stop the service, stop billing, collect the device and make me free from tikona subscription.
Note: As informed earlier that i got shifted to Bangalore but the tikona device is still present at the service location building roof. kindly collect it without any delay. I wont be responsible for the device if you didn't recollect it back.
Please help me in cancelling September months bill generated and collect back the device ASAP.
I have tried to call customer care several times(Almost every alternate day since 1 month) but they are not picking the call and not even responding to my emails.
Please contact me:
Naveenkumar
(+91-[protected], +91-[protected])
@Consumer Complaints:
Kindly help me resolve this issue ASAP.
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+91 22 6119 1700 [Non Technical Queries]
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'Corpora', Office 3A, 3rd Floor, LBS Marg, Bhandup (West), Mumbai, Maharashtra, India - 400078
Greetings from Tikona.
Please be assured that your concern listed Sept 08, 2015 has been noted and our team is working on addressing the same.
Regards,
Tikona Care