[Resolved]  Tikona — Tikona threatens for a non-payment for a non-working connection

Address:

Visakhapatnam, Andhra Pradesh

I had requested for a connection from Tikona in August 2014. The connection never worked and I requested the customer care to disconnect and asked not to charge my account. Even after several calls, emails, they don't seem to care but sending me notices. Just today I received a notice for legal proceedings. Really? Pls. see the email from my below in the month of Sep 14 and no action was taken on their part but I am being threatened now. This is my email from last year. Instead of considering my request, I am being asked to pay Rs. 3000 without utilizing the services whatsoever and being threateend for legal action? Really? Do you guys have any sense? ------ Kiran Adimatyam <[protected]@gmail.com> 9/21/14 to customercare Guys @ Tikona, I have been getting emails, phone calls on this aspect. I called the customer care (today "again") and mentioned that I did not use the services after Aug 8th and even prior to that (before Aug 8th), it never worked properly. Pls. check your records that I called for repair several times. My question to your company was why would I pay for the services that I never used and you don't allow it to disconnect? Also, the customer rep tells me that the disconnect will happen since I did not pay. PLEASE READ THIS CAREFULLY: I HAVE NOT PAID SINCE YOUR SERVICES SINCE THEY NEVER WORKED PROPERLY. YOU ARE NOTING THIS AS NON-PAYMENT AND DISCONNECTING OR SENDING TO COLLECTIONS. I DO NOT AGREE TO THIS. THIS IS YOUR FAULT. IF YOU GUYS SEND THIS TO COLLECTIONS OR MARK MY ACCOUNT AS DELINQUENT, I WILL FILE A CASE AGAINST YOUR COMPANY IN THE CONSUMER COURT. I REPEAT, YOUR SERVICES NEVER WORKED AND THAT IS WHY "I" REQUESTED FOR A DISCONNECT. Your customer rep was so rude that he disconnected the call after I asked these same questions. I have mentioned that I am currently out of country and after I come back, if I request for a connection, he said that I have to pay the amount. He also mentioned since I did not use the services from Aug 8th or even prior to that properly, I don't have to pay and I can ignore all the emails or calls regarding payment. I wanted this in writing and he disconnected. Pls. do write to me or I will send these emails to your higher management to sort this out. Don't call me from automated systems. It's not a big issue for me to pay that money. Only issue is how you are handling this case. I demand a response in writing. thanks Kiran [protected]