Tikona — Unnecessary bill imposed and now threatening calls for payments

Address:	Ghaziabad, Uttar Pradesh, 201009
Website:	www.tikona.in

Hello Sir, My Tikona User ID is [protected]. I had been bearing poor services of tikona during the month of June, July, August and September, 2015. In which for approximately one month (around 25th July to 28th Aug), I was unable to even access the internet due to Tikona's faulty modem and connection. Despite of numerous (more than 20-25)calls to Tikona customer care and several complaints and termination requests, neither the problem was solved within time nor the termination request was accepted. I requested waiver for around one month for which services were not at all accessible. But, all my waiver request were declined without any proper reason. Then after I stopped using Tikona's services. During the subsequent 3 months they levied late payment charge Rs.100/- per month and raised bill amount from Rs.1202/- to Rs.1502/-. Now, I am getting a call from Mr. Sandeep Sinha (+91-[protected]) who is introducing himself as an advocate in mumbai court and he is asking me to pay rs.1502/- immediately otherwise rs. 22000/- penalty will be levied. He is also saying that in case of NO service usage he will get me 60% amount refunded. And now Tikona is not responding to me on phone call or emails. I just want to get unnecessary charges removed and pay the remaining bill. Tikona has harassed me mentally and wasted my lot of time. Please take corrective action or I will have to go consumer court finally. Thanks, Sumit Dubey [protected]@gmail.com Tikona User ID is [protected].