[Resolved]  Tikona — Very high ping latency and frequently connection drop and fluctuation

Address:

VIJAY NAGAR SECTOR GHAZIABAD, 201009

Dear Tikona Team,

Tikona ID- [protected]
[protected]@gmail.com and Mob; [protected]

Complaint Number- 1-[protected]

Please understand my issue, I have no habit to write to you, again and again, complaint mails. I can also understand the situation right now but the internet is a necessity to do the office work where my work is purely government in National Informatics Cente (NIC-HQ, New Delhi).

1) I have changed my plan from 10Mbps to 25Mbps for which I am requesting you to please upgrade by roof device to High Frequency (HF) signal device for better connectivity, also suggested by your engineer that's why I have changed my plan.

2) After plan upgradation, my internet speed is not constant and continuously fluctuating with more and more ping due to which the connection is not stable.

3) In every 10-15 mins, there is 1-2 mins connection drop with the highest latency ping, why I am facing this problem even at that time max 2 devices are connected and also upgraded by connection to 25Mbps. There is no constant network speed.

4) May please look this continuously speed fluctuation and high latency ping. I am also fed up by raising a complaint again and again.

Kindly upgrade by roof device to HF device for better and stable network speed permanently please else disconnect my TIKONA connection and initiate the disconnection process, I am really done by facing, again and again, some issue.

Please team Please look into this