Comments
Dear Venkat,
This is a gentle reminder to follow-up on your concern listed on Apr 17, 2015. Requesting you to share details in order for us to assist/resolve your concern. Kindly share your details with us on [protected]@tikona.in mentioning your assigned reference number TIKAP2126 in the subject line.
Regards,
Tikona Care
This is a gentle reminder to follow-up on your concern listed on Apr 17, 2015. Requesting you to share details in order for us to assist/resolve your concern. Kindly share your details with us on [protected]@tikona.in mentioning your assigned reference number TIKAP2126 in the subject line.
Regards,
Tikona Care
HI,
I was out of station for a week. I just called the customer support today and they confirmed that the issue which I reported on 17th has been resolved. My User Id [protected]. My contact number is [protected]/[protected],
Please confirm whether the issue is resolved.
Thanks,
Venkat
I was out of station for a week. I just called the customer support today and they confirmed that the issue which I reported on 17th has been resolved. My User Id [protected]. My contact number is [protected]/[protected],
Please confirm whether the issue is resolved.
Thanks,
Venkat
Hi,
I think we should keep a ticket open since i am not getting a permanent solution from Tikona team. It is frustrating. I was having internet issues yesterday night and called up customer care. I got a call back from senior member and he reported that the device at my roof is sometimes connecting to a different server. (some signal issue). I have been hearing this reason more than 2 years.Everytime when I call the customer care they said I will be getting a permanent solution next time. This is what happening for a long time but no satisfaction.
few mins before, I was getting frustrated since my company product site took 5 mins to submit a page. Think about the level of frustration as a customer I have. I called up customer care and came to know that by 7 Am things will be resolved. In another few mins, I lost internet and came to know that there is a problem in the whole chennai zone and will be rectified by 7 AM.
I remember having similar issue few months back and took 1 or 2 days to resolve and there was no proper ETA given by the team which is poor.
I have no idea about the next step to resolve these issues permanently. Very much disappointing.
My user id is [protected].
Thanks,
Venkat
I think we should keep a ticket open since i am not getting a permanent solution from Tikona team. It is frustrating. I was having internet issues yesterday night and called up customer care. I got a call back from senior member and he reported that the device at my roof is sometimes connecting to a different server. (some signal issue). I have been hearing this reason more than 2 years.Everytime when I call the customer care they said I will be getting a permanent solution next time. This is what happening for a long time but no satisfaction.
few mins before, I was getting frustrated since my company product site took 5 mins to submit a page. Think about the level of frustration as a customer I have. I called up customer care and came to know that by 7 Am things will be resolved. In another few mins, I lost internet and came to know that there is a problem in the whole chennai zone and will be rectified by 7 AM.
I remember having similar issue few months back and took 1 or 2 days to resolve and there was no proper ETA given by the team which is poor.
I have no idea about the next step to resolve these issues permanently. Very much disappointing.
My user id is [protected].
Thanks,
Venkat
Hi,
I tried calling the customer care few mins before as well and came to know that engineers are still working on. I heard it will be resolved in 1 hour. Why a proper Estimated time is not given to the customer? I need to continue my work tonight so I need internet by 7:00 PM tonight. Please take necessary action on this.
Thanks,
Venkat
I tried calling the customer care few mins before as well and came to know that engineers are still working on. I heard it will be resolved in 1 hour. Why a proper Estimated time is not given to the customer? I need to continue my work tonight so I need internet by 7:00 PM tonight. Please take necessary action on this.
Thanks,
Venkat
Hi,
Yesterday night there was a frequent disconnection. I have given calls to customer care and they give an estimated time as 10 hours and promised that I will get a permanent solution.
I don't know the meaning for the word permanent solution. With in this month, I have given calls to customer care more than 20 times, spoken to senior resources 3 to 4 times. Escalated the issue to customer support head twice.
I don;t think, just enabling the internet when the user complaints is a permanent solution. There should be a root cause for this and the reason for the root issue need to be addresed and fixed.
I lost my hope that I will be satisfied.
User Id is :[protected]
Thanks,
Venkat
Yesterday night there was a frequent disconnection. I have given calls to customer care and they give an estimated time as 10 hours and promised that I will get a permanent solution.
I don't know the meaning for the word permanent solution. With in this month, I have given calls to customer care more than 20 times, spoken to senior resources 3 to 4 times. Escalated the issue to customer support head twice.
I don;t think, just enabling the internet when the user complaints is a permanent solution. There should be a root cause for this and the reason for the root issue need to be addresed and fixed.
I lost my hope that I will be satisfied.
User Id is :[protected]
Thanks,
Venkat
Hi,
There was an engineer visit today and changed the device. Issue is not yet resolved. There is a signal lose. Every 10 to 15 mins, connection disconnects. I called the customer support and they said their internal port itself down and they can't check backend connectivity today. This is crazy.
Yesterday I spoke to a senior engineer and he said issue will be permanently resolved but it is not.
I think, it is better to stay away from Tiokna and not recommend to any one
Tikona is wasting time in sending engineer for the issues which can't be resolved by engineers.
If anyone can help on how to resolve this issue then it will be great.
Thanks,
Venkat
There was an engineer visit today and changed the device. Issue is not yet resolved. There is a signal lose. Every 10 to 15 mins, connection disconnects. I called the customer support and they said their internal port itself down and they can't check backend connectivity today. This is crazy.
Yesterday I spoke to a senior engineer and he said issue will be permanently resolved but it is not.
I think, it is better to stay away from Tiokna and not recommend to any one
Tikona is wasting time in sending engineer for the issues which can't be resolved by engineers.
If anyone can help on how to resolve this issue then it will be great.
Thanks,
Venkat
Following message sent to head of the customer support.
Hi,
I need the contact information of the person who is incharge for chennai zone. Please provide.
There is a limit for tolerance. More than a week continuosly there is an issue in the internet service which has been reported to customer care by making more than 50 calls till now.
Engineer visit has been arranged 2 days before but didn't help. Situation is becoming worst. I have been highlighting in the call every day that I have been complaining about internet issues more than 1 1/2 year but not getting permanent solution.
I never seen such a irresponsible service provided by the company.
I have spoken to two senior resources in the past 2 weeks and they confirmed that the issue will be resolved permanently but it is not. Today it has become worst, Net is disconnecting every 5-10 mins.
I hope you understand how it frustrate the customer when he middle of work.
Please don't create new ticket since there are so many tickets raised by the customer care whenever I called.
Thanks,
Venkat
Hi,
I need the contact information of the person who is incharge for chennai zone. Please provide.
There is a limit for tolerance. More than a week continuosly there is an issue in the internet service which has been reported to customer care by making more than 50 calls till now.
Engineer visit has been arranged 2 days before but didn't help. Situation is becoming worst. I have been highlighting in the call every day that I have been complaining about internet issues more than 1 1/2 year but not getting permanent solution.
I never seen such a irresponsible service provided by the company.
I have spoken to two senior resources in the past 2 weeks and they confirmed that the issue will be resolved permanently but it is not. Today it has become worst, Net is disconnecting every 5-10 mins.
I hope you understand how it frustrate the customer when he middle of work.
Please don't create new ticket since there are so many tickets raised by the customer care whenever I called.
Thanks,
Venkat
Hi,
Finally after long struggle Tikona area manager visited today and said line of sight is the problem. As for as I know, there is no consutruction made in the line of sight from day 1 usage of Tikona. If line of sight is the problem, why the sales team trying to get the new connection.
I moved out of tikona and sent the email as well talk to them to close the account. I moved out of Tikona due to their poor support and service. There is no proper followup and also ETA for any issue reported by the customer. They usually say it will take 8 hrs or 10 hrs to resolve the problem. sometimes it is resolved immediately or when I was over the call with them, sometimes it takes 3 days to resolve. This is very bad.
I have raised request for waiver since I haven't used proper service last billing cycle and also this cycle till today. Lets see how they see this.
Bye Bye to Tikona with broken heart. They already lost 3 connections including me in my area due to poor support and service.
Thanks,
Venkat
Finally after long struggle Tikona area manager visited today and said line of sight is the problem. As for as I know, there is no consutruction made in the line of sight from day 1 usage of Tikona. If line of sight is the problem, why the sales team trying to get the new connection.
I moved out of tikona and sent the email as well talk to them to close the account. I moved out of Tikona due to their poor support and service. There is no proper followup and also ETA for any issue reported by the customer. They usually say it will take 8 hrs or 10 hrs to resolve the problem. sometimes it is resolved immediately or when I was over the call with them, sometimes it takes 3 days to resolve. This is very bad.
I have raised request for waiver since I haven't used proper service last billing cycle and also this cycle till today. Lets see how they see this.
Bye Bye to Tikona with broken heart. They already lost 3 connections including me in my area due to poor support and service.
Thanks,
Venkat
Hi,
I am not sure why the engineer visit done again to check the device in my upstairs and to take photos even after termination request sent.
I got an email today from tikona team head. He said that they shall keep the connection live for 10 days and take steps to satisfy me by resolving issue. If I am not satisfied and if CPE is not returned then bill will be raised until it is returned. I don't understand this statement.
Why they are delaying to disconnect even the customer requested to close the account on 4th June.
Please send the details of final settlement including last month bill and close the account by collecting all equipments ASAP.
Thanks,
venkat
I am not sure why the engineer visit done again to check the device in my upstairs and to take photos even after termination request sent.
I got an email today from tikona team head. He said that they shall keep the connection live for 10 days and take steps to satisfy me by resolving issue. If I am not satisfied and if CPE is not returned then bill will be raised until it is returned. I don't understand this statement.
Why they are delaying to disconnect even the customer requested to close the account on 4th June.
Please send the details of final settlement including last month bill and close the account by collecting all equipments ASAP.
Thanks,
venkat
Hi,
Please reopen this complaint. I have requested to disconnect the Tikona connection on 4th June 2015. My user id is [protected]. Only after disconnection request, there were so many calls. They tried to convience me and I told them that I am not interested to stick with Tikona.
I haven't paid the May month bill since I have asked them to recheck the bill since the service provided by them in May was very poor and many days, Connection was not there.
I told them to collect all the devices from my home and send the final bill to settle. More than 25 days, they are still saying that the request is still processing. I am not sure why it is taking such a long time and today they sent bill for June as well. now hte bill amount of mine is doubled.
Why are they sending automated bill for the customer who is not using the connection.
I heard lots of similar complaints from end user. Even my neighbour also suffered like the same. He is also keep getting bills.
I need some help to resolve this ASAP.
There is a facebook page for the complaints on this company. I think, everyone should aware of this company and think deeply before taking internet connection from this company.
Thanks,
Venkat
Please reopen this complaint. I have requested to disconnect the Tikona connection on 4th June 2015. My user id is [protected]. Only after disconnection request, there were so many calls. They tried to convience me and I told them that I am not interested to stick with Tikona.
I haven't paid the May month bill since I have asked them to recheck the bill since the service provided by them in May was very poor and many days, Connection was not there.
I told them to collect all the devices from my home and send the final bill to settle. More than 25 days, they are still saying that the request is still processing. I am not sure why it is taking such a long time and today they sent bill for June as well. now hte bill amount of mine is doubled.
Why are they sending automated bill for the customer who is not using the connection.
I heard lots of similar complaints from end user. Even my neighbour also suffered like the same. He is also keep getting bills.
I need some help to resolve this ASAP.
There is a facebook page for the complaints on this company. I think, everyone should aware of this company and think deeply before taking internet connection from this company.
Thanks,
Venkat
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'Corpora', Office 3A, 3rd Floor, LBS Marg, Bhandup (West), Mumbai, Maharashtra, India - 400078
Greetings from Tikona.
We have noted your post. In order to assist you further, we would require your contact or Tikona User ID details. We have assigned a reference number # TIKAP2126 to your case. Requesting you to mention the reference number in the subject line while sharing your details with us on [protected]@tikona.in
Regards,
Tikona Care