[Resolved]  Tikona — Very very slow speeds every evening, peak hour and weekend

Address:

Chennai, Tamil Nadu

My user ID with tikona is [protected]. I've been having Very very slow internet connection speeds. I was promised 2 MbPS connection. Not even a single day have i got this speed during the evenings, nights, weekends. 1. Customer care just checks if we're getting the login page. 2. Speed test promises with tikona are all fake 3. Technicians said "Your area has high load. You will not get 2 MBPS but you have to pay Rs.999 4. I have made more than 100 requests. No permanent action till now. 5. They do not provide refunds as according to them we are getting "login" page. 6. Ultimately poor customer service. Installation engineers are rude. This is fraud. If they're saying you will get 2 MBPS and will not give it, it's cheating. Installation engineer said this. "It's been like this here for 4 years sir. Nothing we can do. You will not get speed" This is utter non sense. If you do not care about customers, please just all of resign from your jobs and give the job to some other company who provide Top notch customer service like Airtel. I urge every one who reads this complaint not to ever use Tikona. I had lot of expectations. But none of them have been met. Even now, I'm typing this message in the frustration that my speed tests are showing just 200 or 300 KBps for the 4th consecutive months. Regards, Sudharsan