Tikona — Worst wireless broadband service at Coimbatore | |||
I was 7 years premium Airtel wired broadband customer and came to know about the Tikona and their cheaper tariff. When i order the service for my home and office, they promised to serve the internet speed as per plan (4Mbps). Also they charged 2 months bill as prepaid. I started to use and daily am facing the network outage and very lower speed (1 Mbps and less). I got frustration in my works because lack of internet speed and unreliable internet connection. To solve the problem, daily am calling their customer service and yet no one from their technical team came to my home to solve issue. But they are doing sms as like "your problem was solved". I am feeling much angry on them. Please someone guide me to do something legally against them. Because i lost some freelance project deals due to their unreliable internet connection and speed. Was this information helpful? | |||
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Tikona Digital Networks customer support has been notified about the posted complaint. | |||
 6 Comments | |||
Comments
My user ids are [protected] and [protected]
Dear Subscriber,
Greetings from Tikona.
With regards to your concern, we are working towards a resolution. We will revert to you shortly.
Also, we request you to refer the link below for ways to optimize the speed:
http://www.slideshare.net/TikonaIndia/3-ways-to-optimised-speed-by-tikona-digital-networks[protected]
For any further issues/queries, please contact us on our toll free number[protected] or you can reach us at forum.tikona.in
Regards,
Tikona Care
Greetings from Tikona.
With regards to your concern, we are working towards a resolution. We will revert to you shortly.
Also, we request you to refer the link below for ways to optimize the speed:
http://www.slideshare.net/TikonaIndia/3-ways-to-optimised-speed-by-tikona-digital-networks[protected]
For any further issues/queries, please contact us on our toll free number[protected] or you can reach us at forum.tikona.in
Regards,
Tikona Care
Hello Tikona.
As you said we sent complaint email with reference # TIKJU2841 to [protected]@tikona.in. For that we have NOT received any response via emails and problem is still existing on every day. Today we see the very lower speed and not able to access our emails too for connection Id #[protected]. Please check the screen shots for proof. speedtest-page.jpg is empty page which is the speed test link and not loaded for several attempts. speed_test.jpg shows the speed of you connection and its loaded after several attempts only. Your service promised 4Mbps and serving only 0.24Mbps. Is it fair for your business? What is the solution at your end?
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As you said we sent complaint email with reference # TIKJU2841 to [protected]@tikona.in. For that we have NOT received any response via emails and problem is still existing on every day. Today we see the very lower speed and not able to access our emails too for connection Id #[protected]. Please check the screen shots for proof. speedtest-page.jpg is empty page which is the speed test link and not loaded for several attempts. speed_test.jpg shows the speed of you connection and its loaded after several attempts only. Your service promised 4Mbps and serving only 0.24Mbps. Is it fair for your business? What is the solution at your end?
RUBBISH TARIFF & BILLING BY TIKONA!
I opted for 3 months postpaid plan of Rs. 1500/- having the benefits of 10GB per month at 2mbps speed. I was quite satisfied with it until the plan benefits got over 4 days before the promised date of validity expiry.
I have been charged around Rs.250/- for this mistake from Tikona's end and I was not even notified about the same but the agent who installed it initially in my residence kept on insisting that I was notified. What rubbish! Why would I keep using internet when I know I'm being charged instead o[censored]sing it for free?!
Also, I came to know about this lower tariff plan (monsoon offer)having Rs.300/- 5 GB per month at 2mbps speed & wanted to activate it. But the same agent informed me that the entire plan for 3 months comes to Rs.1300/- with service tax instead of the promised Rs.900/- for 3 months! What a rip-off! Tikona does not offer tariff & billing as promised from what I've experienced and I will not recommend anyone to opt for it unless there is more clarity in the above mentioned disputes.
My 10 digit user ID is [protected]. Arrange for somebody to contact me in my mobile number [protected] as your Customer care hotline is useless.
I opted for 3 months postpaid plan of Rs. 1500/- having the benefits of 10GB per month at 2mbps speed. I was quite satisfied with it until the plan benefits got over 4 days before the promised date of validity expiry.
I have been charged around Rs.250/- for this mistake from Tikona's end and I was not even notified about the same but the agent who installed it initially in my residence kept on insisting that I was notified. What rubbish! Why would I keep using internet when I know I'm being charged instead o[censored]sing it for free?!
Also, I came to know about this lower tariff plan (monsoon offer)having Rs.300/- 5 GB per month at 2mbps speed & wanted to activate it. But the same agent informed me that the entire plan for 3 months comes to Rs.1300/- with service tax instead of the promised Rs.900/- for 3 months! What a rip-off! Tikona does not offer tariff & billing as promised from what I've experienced and I will not recommend anyone to opt for it unless there is more clarity in the above mentioned disputes.
My 10 digit user ID is [protected]. Arrange for somebody to contact me in my mobile number [protected] as your Customer care hotline is useless.
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+91 22 6119 1700 [Non Technical Queries]
+91 22 4062 9629 [Tech Support]
'Corpora', Office 3A, 3rd Floor, LBS Marg, Bhandup (West), Mumbai, Maharashtra, India - 400078
Greetings from Tikona.
We have noted your post. In order to assist you further, we would require your contact or Tikona User ID details. We have assigned a reference number # TIKJU2841 to your case. Requesting you to mention the reference number in the subject line while sharing your details with us on [protected]@tikona.in
Regards,
Tikona Care