Timbl — On 1/10/2021 I preferred to opt duration of plan (yearly) and made payment accordingly

Address:

RI Networks Pvt. Ltd. Plot No. 758, First Floor, Udyog Vihar Phase V, Gurgaon – 122016, Haryana, India

Dear Sir,
Sub: - Timbl services plan ID 2043374. My ticket No. C031
My internet service was suddenly suspended by Timbl on 7th July 2022 and the same was advised to me through message at 00:47 hrs.’ the reason communicated vide message was insufficient balance. In the morning I contacted customer care and came to know about the insufficient balance i.e. available balance of only Rs 615.96 only in my account but your representative was unable to explain reason for the same.
On the same day I presented my side by sending mail to CRM Support crm.[protected]@timbl.co.in in which I informed that Rs 5649.84 has been paid by me on 1/10/2021 choosing the plan duration of one year thus I requested to immediately resume my internet service up to 1/10/2022 and I also lodged two complaints under ticket ID C031 & ID R005. Sorry to say no suitable response received till this time.
What could be more pathetic that my internet service was stopped for three consecutive days without any reason despite making the stipulated payment for a period of one year?
It is even more surprising to me that my internet service has been restored from today (i.e. from 10th July), but only for the period up to 8/8/2022 instead of 1/10/2022, the reasons better known to the service provider only and now Rs 27.14 is showing as balance in the account. Today I received SMS message at 13:02 hrs that my Timbl Ticket no. C031 has been closed as nothing is communicated to me thus it was reopened by me but once again at 16:38 hrs the same has been closed once again without giving suitable reply either through SMS or through reply to my earlier mail. Now again I have reopened the ticket This is a clear-cut deceit to valuable customers.
I want to tell for your information that in Timbl’s "android app" they have given option to the customer to choose the plan duration (Quaterly plan @ रु 474/mo, half yearly plan @ रु 449/mo and Yearly plan @ रु 399/mo) while making payment during renewal.
Earlier my plan was expiring on 01/10/2021 so as on 01/10/2021 I preferred to choose the Yearly Plan from the options available for the duration of the plan as mentioned in the above para and made payment of रु 5469.84 according to the plan/bill amount. Now what went wrong within their internal system is immaterial to me.
They are once again requested to review their App/System/options provided to customers to choose plan period in their Android app and accordingly extend my internet service period up to 9/10/2022.
Ranjeet Singh Chhatwal
Contact No.