Times Of India — Requesting for change of address for subscription of newspaper

I have requested for the address change on the june 30
Submitted all the documents required
Now past 1 month even on calling several times i am not recieving any appropriate answer from the customer care in fact asked to send to send the documents agian
Very poor and pathetic customer care they dont have information of the customer request at all so evertime you call have to provide all the details from the begining which is very irritating
Plus they say we will call you back once they get the info but you never recieve any call
When you call again the same cycle is repeated
Will never recommend this to anybody
Very poor pathetic and disgusting
No value of customer time at all
Like they are foolls who have lot of free time to keep on calling and wasting time on the same thing again and again