Times Of India — samsung refrigerator

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Hyderabad, Telangana, 500020

I bought new refrigerator from reliance digital on 4th nov 2018. It was installed on 22nd nov-2018. It is not working from first day and immediately asked to replace the same. I informed to both samsung india and reliance digital. Sent @ 5-6 emails and made @ 8-10 calls to both. I sent mail to samsung's ceo office also-3 times. But no response so far