Times Of India — subscription renewed but coupons not received

This time it has been more than 8 times i am communicating with you just to resolve a single issue.

I have renewed my subscription for toi, kolkata edition on 05 oct' 2019 through online. Subscription id: ko[protected]. My subscription was supposed to begin from 01 dec'2019. But, i have not yet received my coupons. Please refer to my previous complaint no: 00184023 and series of e-mails on different dates and your subsequent replies thereof.

The last communication was on 06/01/2020 when your customer care executive called me and again assured me that i will surely receive my coupons latest by 11/01/2020.

Yet again, your promise and assurance proved to be a void one.
I have not yet received my coupons.

I just can’t find any reason to trust you anymore. This is absolutely ridiculous customer service which i never expected from toi.
Please arrange to refund the amount.

Regards,
Soumen bagani
Mob: [protected]