Toyota — Quality and Service centre competency and Cheating

Jaya Nangia

from Delhi, Delhi

May 28, 2025

Address: Delhi

Ticket No. for the same: TCM[protected] created by Toyota.

This is an issue by Toyota for their BSVI cars. The software settings provided by Toyota on their BSVI FOrtuner cars is such that it leads to failure of Injector and Catalytic converter.

Toyota instead of acting on this and accepting their fault, charge a hefty amount from car owners.

We have raised our concerns in detail against the aboive ticket number, however, are struggling to be compensated by Toyota / Galaxy Toyota Moti Nagar.

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Toyota customer support has been notified about the posted complaint.

Verified Support

Jun 02, 2025

Toyota Customer Care's response Namaste!!

Greetings from Toyota India .

We at Toyota Kirloskar Motor Private Limited (“TKM”) believe in the philosophy of ‘Customer First’ and put our best efforts in association with our dealers in addressing all our customer concerns and issues with sincerity. Our authorized dealers are delivering services to their customers as per standard warranty and service policies and are committed to resolve all concerns of their customers. TKM has also set up an internal process to help our customers to communicate with us, if they so desire, on any of the issues they have via direct helpline and e-mail [[protected]@toyota-kirloskar.co.in & 24X7 toll free number published on Toyota’s Website[protected]]. We request our customers to get in touch with us in case of any concerns in relation to services provided by our Dealers, even though Toyota and its Dealers work on principal to principal basis, and not on agency relationship. We engage with common customer issues to provide solutions to avoid any inconvenience to our valued customers. We request customers to use those channels developed for faster redressals of their grievances.

We understand that our valued customer Mr. Jaya Nangia has approached you with his grievance and we take note of the same.

We have forwarded the concern with the Dealer and our dealer will get in touch with the customer to resolve the query.

We thank you for informing this issue to us and we assure our best efforts to resolve grievances of our customers.

Best regards,

Toyota Guest Experience Center
For Toyota Kirloskar Motor Pvt Ltd

Jun 06, 2025

Updated by Jaya Nangia I received call from Toyota confirming they would review the complaint but further there is no reponse