May 28, 2025
Updated by Jaya Nangia I would like to apprise Toyota of the present situation on this case.
• We did not hear from Toyota directly.
• However there was an offer from Galaxy Toyota that the entire cost needs to be shared between Toyota, Galaxy Toyota and Car owner. That was the best offer that Galaxy could offer.
• Upon visiting Galaxy Toyota we learned few surprising facts
o The parts (Injector and catalytic convertor) were given free of cost to Galaxy Toyota : i.e. the warranty on the parts was extended. Galaxy Toyota still recovered the cost from Car owner
o The software programming was done again. The earlier setting for manual regeneration was after 80% of converter choking and that is the reason we did not get any alarm. This setting has now been changed to 30%. This is clearly an error of Car manufacturer
o We were also informed that since this is BS VI car, the solution (inverter/ converter/ program) now offered is much better than original solution. Many cars have faced this issue. This clearly shows that these are errors from the manufacturer.
o The invoice for the full amount has been shared with us as “Labour Charges”.
o We did raise complaint with Galaxy Toyota regarding this but Galaxy Toyota has not reverted yet, as they now have all the money from us.
We expect Toyota to take note of above and extend due support to us and pay back the charges
Verified Support
Jun 18, 2025
Toyota Customer Care's response Namaste!!
Greetings from Toyota India .
We at Toyota Kirloskar Motor Private Limited (“TKM”) believe in the philosophy of ‘Customer First’ and put our best efforts in association with our dealers in addressing all our customer concerns and issues with sincerity. Our authorized dealers are delivering services to their customers as per standard warranty and service policies and are committed to resolve all concerns of their customers. TKM has also set up an internal process to help our customers to communicate with us, if they so desire, on any of the issues they have via direct helpline and e-mail [[protected]@toyota-kirloskar.co.in & 24X7 toll free number published on Toyota’s Website[protected]]. We request our customers to get in touch with us in case of any concerns in relation to services provided by our Dealers, even though Toyota and its Dealers work on principal to principal basis, and not on agency relationship. We engage with common customer issues to provide solutions to avoid any inconvenience to our valued customers. We request customers to use those channels developed for faster redressals of their grievances.
We understand that our valued customer Mr. Jaya Nangia has approached you with his grievance and we take note of the same.
We have forwarded the concern with the Dealer and our dealer will get in touch with the customer to resolve the query.
We thank you for informing this issue to us and we assure our best efforts to resolve grievances of our customers.
Best regards,
Toyota Guest Experience Center
For Toyota Kirloskar Motor Pvt Ltd
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