May 28, 2025
Updated by Jaya Nangia I would like to apprise Toyota of the present situation on this case.
• We did not hear from Toyota directly.
• However there was an offer from Galaxy Toyota that the entire cost needs to be shared between Toyota, Galaxy Toyota and Car owner. That was the best offer that Galaxy could offer.
• Upon visiting Galaxy Toyota we learned few surprising facts
o The parts (Injector and catalytic convertor) were given free of cost to Galaxy Toyota : i.e. the warranty on the parts was extended. Galaxy Toyota still recovered the cost from Car owner
o The software programming was done again. The earlier setting for manual regeneration was after 80% of converter choking and that is the reason we did not get any alarm. This setting has now been changed to 30%. This is clearly an error of Car manufacturer
o We were also informed that since this is BS VI car, the solution (inverter/ converter/ program) now offered is much better than original solution. Many cars have faced this issue. This clearly shows that these are errors from the manufacturer.
o The invoice for the full amount has been shared with us as “Labour Charges”.
o We did raise complaint with Galaxy Toyota regarding this but Galaxy Toyota has not reverted yet, as they now have all the money from us.
We expect Toyota to take note of above and extend due support to us and pay back the charges
Post your Comment