Toyota — Repeated A/C Compressor Failures & Unresolved Warranty Claims on Innova Crysta (UP32 HA 6496)

Address: Lucknow

Write as a long-standing Toyota owner who has lost confidence in both the workmanship and warranty support provided by your authorised dealers. My vehicle — 2016 Innova Crysta 2.8 Z (Reg UP32 HA 6496, VIN MBJAA3EM[protected] — has suffered three complete A/C failures and ₹ 97, 633 in A/C-specific bills within months, yet the root cause remains unresolved.
Date / Dealer
Tax Invoice No.
Work Charged
Amount (₹)
Outcome
04 Aug 2023 – Sunny Toyota, Lucknow
Service log entry (app)
Compressor with magnetic clutch, radiator & condenser R&R
23, 140
A/C failed again in May 2025
15 May 2025 – Rajendra Toyota, Varanasi
TXZ25-02406
Magnet Clutch Assy replaced (after full-day delay)
24, 847
Failed within 48 hrs
28 May 2025 – Sunny Toyota, Lucknow
TXZ25-06306
Complete compressor kit replaced again; warranty request “rejected” after 6 days’ hold-up
49, 646
A/C presently working, but confidence nil
Scanned invoices & receipt SRP25-12582 of 29 May 2025 are attached for reference.
Key Concerns
Warranty denial: The compressor/magnet clutch fitted on 15 May failed in < 48 hours, yet Sunny Toyota insisted the part was “burned” and refused warranty coverage, forcing me to pay in full.
Repeated mis-diagnosis & customer harassment: Two dealerships, three bills, zero lasting solution. Waiting from 9 a.m. to past 5 p.m. at Varanasi with family in 44 °C heat, then another 6-day hold at Lucknow, is unacceptable.
Breach of Toyota’s parts-warranty promise: Genuine parts carry 12-month/20, 000 km cover. Denial without a technical investigation contradicts Toyota policy.
My Expectations (within 7 calendar days)
Technical root-cause analysis by TKM engineering of all failed components.
Reinstatement of warranty & refund/credit of ₹ 74, 493 (May 2025 repairs) or equivalent goodwill gesture.
Written assurance of permanent fix plus two-year HVAC warranty extension.
Dealership accountability report outlining corrective action for Sunny Toyota Lucknow and Rajendra Toyota Varanasi.
Formal acknowledgement of this escalation, failing which I will file before the NCDRC and pursue wider public disclosure.
Toyota’s kaizen philosophy and “Customer First” pledge ring hollow if genuine grievances are deflected between dealers. I therefore request direct intervention from your Head-Office and senior management copied herein.