Toyota — Toyota and its dealers are Cheating customers and Using Money interest free and fooling custoemrs

Address:	400071
Website:	www.toyotabharat.com

I booked a toyota innova crysta 2.8 (8 seater) on 30th December 2016 and made the entire payment through my bank loan and credit card down payment on 31st december 2016 itself.

I was offered a discount of Rs. 1, 30, 000 /- on the car and as I was with my bank on the 30th december late evening, the bank said they would finance the insurance of the car only if they would be allowed to issue the same. So i called up Madubhan Toyota and their Sales Person Mr. Sagar said since I will take insurance from the Bank, Discount of Rs. 1, 30, 000 / - would be reduced by approx 17, 000/- and will come down to 1, 13, 000 / - on the phone.

Then I agreed to this as my bank processed the loan and was about to disburse it within one day and was going through with the deal.

on 31st December after receiving the money from my bank, the cheater brand Toyota dealer called me up and said that the discount offered to you of Rs. 1, 30, 000 / - comprised of insurance and since I am not taking it from them, I will get discount of Rs. 65000/- only.

I was angry as they said something on the phone and after taking money, they changed their decision. This is a clear cut case of cheating from Toyota.

Then I asked them to repay the entire money back and which they did not do either and renegotiate the terms and asked me to buy accessories worth Rs. 1, 00, 000/- on which they would give me discount of Rs. 55, 000/- on January 5th 2017.

Then I made the balance payments and gave Toyota dealer my bank's insurance company (HDFC Ergo) and its person who would issue the policy on 9th January to complete the CRTM of my car so that I can have the delivery by 13th January 2017 or a little around that time.

Sagar and Sachin from Toyota kept on informing me that they are unable to get the insurance inspite of me giving them all the necessary information of the insurance company and the person issuing the policy.

When I realised on 12th afternoon that the insurance policy was not issued, I made up my mind that I would like to cancel the vehicle as the level of service from Toyota and HDFC Ergo and the HDFC Bank was very bad and my part should be just to give contact numbers to each of the vendors rather than follow up for each of the things as I am happy with my work profile and do not need to follow up with each of them to get a car as all of these companies didnt give me the desired service for the same.

Now suddenly inspite of repeated requests, the Toyota company delayed the payment to my bank loan intentionally trying to make making money as it was interest free for them and after complaining to toyota customer care, they initiated action on the payment and kept on informing me false information that they have already paid my bank on the 19th January which was bank was not able to reflect that.

Over and Above that, they have also charged me cancellation of Rs. 10, 000/- and made around Rs.20, 000/- of interest and thats the way I guess Toyota makes maximum money as if they find 1000 customers like this in a year pan india, they would make around more than Rs. 3 crores which is a brilliant way of cheating customer and making maximum money for Toyota and its dealers.

They also had another dealer who took booking amount from me and was not able to even allot a car and is also cheating customers as they do not have cars and are taking down payment from customers.

Toyota has defined a new level in customer service.

Level ZERO (Setting standard of being worst in customer service).

Thanks & Regards,
Chanmeet Bhamra
Mobile # [protected]