Toyota — toyota innova crysta br01cz0999

Dear Sir,
I have purchased the Toyota Innova Crysta, international brand of toyota, from Buddha toyota motor patna and financed it through SBI, Patar Branch, Siwan, Bihar dated 28.09.2016 The details are:
1. Vehicle Registration no. BR01CZ-0999.
2. Engine no. 2GDA018754.
3. Chassis no. MBJAB3EM[protected].
4. Make-INNOVA,
5. Model- 2.5 E 7 STR
When I purchased it and till the time I am mentally and economically harassed. The service centre keep the vehicle for months just to repair the small2 defects, you can also check it through service centre's records. So to fulfill my needs i have left with no other options than to rent another vehicles. Also my vehicle is insured with toyota insurance.
On 21.07.2018, I was going to Ballia, U.P. for some personal work, on the way nearby nagra, Ballia U.P. the vehicle was parked properly in the parking area but someone hit it from behind and unfortunately the vehicle got damaged. I immediately informed about this incident to Toyota Customer service centre. After one day i.e. on 22.07.2018 for the repairing pupose they took the vehicle to Rajendra Toyota, Gorakhpur, U.P. through Toyota service van. There my vehicle is still standing in its same damaged condition without any repairment due to which I am forced to rent another vehicles to fulfill my needs. In addition to that I am also depositing the monthly instalment of INR 44, 000 to the Bank which is not at all right.
So, I request you to please repair and handover my vehicle without any further delay. Also the Kirloskar Toyota Motor have to pay the instalments of SBI Bank for the months for keeping the vehicles and delaying the repairment without any solid reason, otherwise I have left with no other option than to file complaint to consumer forum.

Thanks & Regards,
Sushma Devi
W/o. Mr. Brajesh Kumar Dubey
Vill-Rajpur, Raghunathpur, Siwan, Bihar, India.
Mob- [protected] / [protected]
E-mail: [protected]@gmail.com
E-mail: dubey.[protected]@gmail.com