Toyota — toyota innova delivery

Address:

Valsad, Gujarat, 396195

Dear sir,

We were really happy to book the toyota innova through our local dealer 'rathod toyota' on dt 19 september 2017. We paid the booking amount so that we can get our vehicle on the festive date of 30th september 2017 as promised by our dealer.

When we booked our vehicle, at the time of booking the dealer promised us to deliver the vehicle on 30th september as it was festival of dusherra, but unfortunately one day before the delivery the dealer called us and asked us to take the insurance policy from dealer itself of icici which they have tie up with the company. We requested them that the icici insurance policy is expensive and we do not want to take the policy from them as we enquired from icici and we got lower quote from icici with the same features. So we requested them that we will take the policy depending upon our usage and with our own requirement, but the dealer is not ready to understand and they have now asked us and forcing us to cancel the vehicle booking as they have very clearly stated and informed us that if we do not take insurance from the dealer then they will not give us the vehicle. So is it compulsory that we need to take the insurance from the dealer even if we do not want to take the policy from the dealer. They are charging extra amount for insurance, rto passing and other charges. We requested them that please give us the vehicle and we will manage for the rto passing and insurance as their charges are expensive. So why should we pay more to them if we can manage with cheaper prices if we manage it in our own way?

This is an example that we have to accept all the terms which the dealer asks for and we cannot deny to a single term, if we deny for anything then they will not give us the vehicle which they had promised us to deliver on the date. Rather than showing respect towards customer, the dealer is not teven readay to speak with us. We went to the showroom and we requested the sales person to ask the managing authority to give us some time or appointment to talk with us, we were not even allowed to get entry to their cabin, they sent the information that nothing can be done in this issue and they forced us that if we want the vehicle then we have to accept the terms of the dealer.in fact the dealer should give us other facility or some discount but in our case they are not giving us anything.

For buying this vehicle, we have sold our old car and our bank loan is also clear and ready. Now we do not have our old vehicle with us and we are suffering because of the dealer, as they are not giving us the booked vehicle which they were supposed to deliver us on 30th of september. They told us this one day before the 30th september, so they even wasted our festival on that day and they also made us to sell our old car. Now we do not have our car with us, not even the old one and not even the new one as they did not give us the delivery.

I request you to please look into the matter and advise us what can we do?

The dealer informing us very clearly that if we want the vehicle then we have to take insurance policy and rto from the dealer or else they will not give us the vehicle. Is this the correct way?