Toyota — Toyota Lakozy Auto Pvt Ltd: A Nightmare of Delay and Neglect

Address:Lakozy Toyota. Western Express Highway, Mira Road, Behind Indian Oil Petrol Pump,Near Kashimira Signal, Mira Road, Maharashtra 401107

My experience with Toyota Lakozy Auto Pvt Ltd has been an absolute disaster, and I'm not holding back in sharing my frustrations. I booked an Innova Hycross on 11/03/2023, and the ordeal began from that very day.
1. Unforgivable Delays: It's mind-boggling how they've managed to stretch the delivery time for my car. I handed over 4 lakhs as a downpayment, the loan was approved and disbursed, and I've even paid one EMI, but my car? Nowhere in sight. Is this a cruel joke?
2. Silence Speaks Volumes: The deafening silence from the dealership is infuriating. No one bothers to pick up the phone or send a message to update me on the status of my vehicle. It's as if they think they can toy with customers' time and money without any accountability.
3. Apathetic Contact Person: The so-called contact person at the showroom, Team Leader - Mohinder Singh ([protected]), has shown a shocking lack of empathy and interest in addressing my concerns. It's almost impressive how someone can be so unresponsive in a customer service role.
4. Paying for Nothing: I've already started paying EMIs for a car that's nowhere to be found. This is not just frustrating; it's daylight robbery. I didn't sign up for a phantom car; I signed up for an Innova, and I expect to have it by now.
In conclusion, Toyota Lakozy Auto Pvt Ltd has proven itself to be a complete disaster. Their never-ending delays, appalling communication, and utter neglect of customer concerns are inexcusable. I wouldn't wish this ordeal on my worst enemy. Buyers, beware, and consider your options carefully before dealing with this dealership.
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