Toyota — Unprofessional Business acts by trust Toyota Dehradun

Dear Sir,

I have become a great fan of Toyota products since the time I purchased a Corolla Altis in 2009, UK 07 AB 9091, from Grand Toyota Dehradun. This car is so dear to me that I still own this car. In November 2011, I purchased a Toyota Fortuner, UK 07 AM 7650, from Grand Toyota, Dehradun and another Toyota Fortuner, UK 07 BU 2506, on 8th November 2016 from Globe Toyota, Mohali on the launch of the product.

On 14 January 2021, I booked the latest model Fortuner (Order Booking Form No. 2020/8211) against an amount of Rs. 1 Lakh with Trust Toyota, Dehradun with the commitment that the vehicle will be delivered at the time of the launch at their showroom. I feel proud of being the owner of the first car on the day of the launch. On 27th January, Trust Toyota asked me to deposit the balance amount for the delivery of the product on the launch date i.e., 29th January, 2021. For this, they forced me to deposit an extra amount of Rs. 1.17 lakhs for accessories for the new car as they were delivering me the first car, to which I agreed. The insurance (of Rs. 1.32 lakhs) that was offered by Toyota was denied by me because of my good business relations with Oriental Insurance Company that offer insurances at heavy discounts. However, this was not agreed to by Trust Toyota, and they refused to deliver the car on the committed date because insurance was not done by Toyota. They have now offered to deliver the car in April. Such a greedy behavior by the dealer of such a reputed Company forced me to cancel the booking of the New Fortuner and now I have purchased a Mercedes Benz GLC from T&T Motors, Mathura Road, New Delhi.

With reference to my complaint no. TCM[protected] against Trust Toyota, Dehradun, for unprofessional business acts, no action has been taken against the dealer by Toyota, and the dealer has made absolutely no efforts to contact me.

Ashok Kumar Jain
CEO
Ashoka Motors,
Auth. Distributor Maruti Suzuki India Ltd. (Spare Parts)
Dehradun.
[protected]