Tradeindia.com — Fraudulent call received through Tradeindia masking inquiry mode

Sep 03, 2021

Updated by farcry We got connected with Mr.Prakhar Nigam customer relation manager on sep 2nd 2021 from Tradeindia .We had to go through the same conversation all over again. We requested him to revoke our contract with Tradeindia for the fraudulent activity which happened on August 23rd 2021 via their mask inquiry system since there is no assurance and security to prevent such fraudulent acts in near future . We can't trust on the system anymore. We requested them to refund our membership fee and a letter of apology.
This is the case of absolute negligence and if not taken seriously many innocent buyers like us will play Victim.

We are just waiting for their response !

Sep 06, 2021

Updated by farcry We received the mail from Tradeindia on September 4, 2020 . sharing the same!

Greetings

We apologize for the inconvenience caused to you, in reference to incident highlighted below. And as an organization we pledge to stand by you against this fraudulent activity executed via Google Pay by a malicious user (Jora Singh).

Though as an organization we keep every user updated and frequently reminded of such ongoing fraudulent activities, every time our users login to MTI (My Tradeindia Account), the following pop up is made visible:

Tradeindia as an organization is not legally accountable for any financial transactions between buyers and sellers, but a facilitator to help SMEs/ MSMEs take, promote and generate business online.

NB: Your request for refund stands declined as adjudicated by the authorities, for no legitimate reason highlighted against Tradeindia services.

Feel free to reach out to me directly (via call or Whatsapp on the phone number undersigned) with any concerns or queries.

Regards,
Prakhar Nigam | Sr. Manager- CRM

In regards to the above mail we reverted them back

Team Trade India,

We are shocked to read your reply and reason of declining our request to revoke the contract with your company .

FYI :
1) Your pledge of standing with us against the fraudulent activity is vague as there was no response from Trade india even after 7 days of writing to you officially, on day 8 we called ourself to know how your company will handle the loss and harassment we faced due to your ignorance and pathetic customer service.

2) Trade India has no whatsoever TAT to resolve its paid members utmost important complaint .

3) After 8 long days of wait and continuous harassment by the fraudulent caller we get to speak with CRM Mr Prakhar Nigam who was surprisingly told about the incident on the conference call itself which shows how important we as paid members are to your company. We payed a sum of 70000/- for this pathetic customer service ?

4) such ignorant customer service behaviour has been raised in the past too by us .

5) THERE HAS BEEN A BREACH OF CONTRACT BY TRADE INDIA BECAUSE WE AT RUSA HERBAL WERE NEVER EDUCATED ABOUT EXPECTING FRAUDULENT CALLS THROUGH PORTAL NOR ANY ONLINE OR OFFLINE TRAINING WAS PROVIDED BY ANY TRADE INDIA EMPLOYEE.
WE WERE ONLY INFORMED ABOUT GENUINE AND EXHAUSTED LEADS AND BUYERS .

6) THERE HAS BEEN A BREACH IN CONTRACT BY GIVING FALSE CUSTOMER SERVICE SUPPORT ASSURANCE .

7) OVER THE CONFERENCE CALL WITH MR ASLAM AND MR PRAKHAR THEY CLEARLY MENTIONED THAT THE COMPANY TAKES NO RESPONSIBILITY OF ANY FRAUD CALLS OR TRANSACTIONS THEN THIS CLEARLY MEANS SUCH FRAUDULENT CALLS AND CLIENTS CAN HARRAS US AGAIN IN FUTURE .

8) Having paid for your premium services why RUSA HERBAL WAS KEPT IN DARK ABOUT SUCH FAKE AND FRAUDULENT CLIENTS AND CALLS.

AS PER INTERNET AND CYBER CELL SUCH INCIDENTS TAKE PLACE EVERY DAY THEN WHY NO AUTOMATED MAIL OR MESSAGE WAS SEND THROUGH TRADE INDIA TEAM WHY THERE WAS NOT A SINGLE CALL IN PERSON IN THE REGARD OF TRAINING ?

(YOUR SMALL POP UP DID NOT HELP US NEITHER WILL HELP ANY TRADE INDIA MEMBER .)
YOUR EFFORTS ARE TOO SMALL TO EDUCATE YOUR MEMBERS THATS WHY EVERY DAY FRAUDULENT ACTIVITY IS HAPPENING VIA TRADE INDIA PORTAL .

TRADE INDIA’s NAME AND POSITION IS UNDER BIG QUESTION MARK !

WHY WE RECEIVED A MAIL ABOUT CYBER SECURITY WEBINAR RIGHT AFTER THIS FRAUDULENT ACTIVITY TOOK PLACE ?

ONLY REASON TRADE INDIA HIDES THE TRUTH THAT THERE IS NO LEAD FILTERS AND FRAUDS ARE USING TI AS A MEDIUM TO LOOT .

9)TRADE INDIA IS A B2B not B2C YOU CANT LET ANYONE REACH YOUR PREMIUM CLIENTS THROUGH CALLS OR MAILS OR ENQUIRY WITOUT HAVING COMPLETE PROFILE CHECK OF THE CUSTOMER AND YOUR COMPANY SHOULD HAVE A FILTER SYSTEM FOR THE SAME .

10) HENCE FORTH ON THE BASIS OF BREACH IN CONTRACT MENTIONED IN PARAH 5, 6, 7, 8 and 9.The contract has been revoked and we expect a full refund of 70000/- paid to trade india by RUSA HERAL .

Also we at RUSA HERABL have experienced unethical business attitude from trade india with absolutely no business in our tenure associating with your company .

Kindly mention the email Address of the authorities you have mentioned in the mail and your official address.

This is the our final personal Mail conversation with Trade India if no positive response till Monday is provided then our lawyer will get in touch with the company .

PF :
Dear all,
This mail is in context of fraud by your company/you, through it's employee/agent/vendor, whatsoever.
Further, I have looped in my lawyer regarding the concern, and going further all the correspondence will be addressed by him on my behalf.
It’s not only about fraudulent activity but misrepresentation about customer support and business generation along with fake leads .

Look forward to a quick response
Thanks
Rusa Herbal

Sep 09, 2021

Updated by farcry Its been almost 3 days since we last heard from Tradeindia.
CRM manager Mr Prakhar Nigam failed to justify the reasons and give us any satisfactory respond, we are going to file a Legal case against Tradeindia.
Again no TAT and Zero customer service from Tradeindia !