Trai — Reliance data card disconnection | |||
From KS Vadivel 62, Dayalunagar Ist Street, Kolathur, Chennai-99 Respected Sir I was using Reliance Data card no -[protected] for past several years My Laptop got repaired, so I could not use the data card. I wanted to disconnect the Reliance Data card service. On 24.07.2016 I called Reliance customer care service and spoke to Ms. Jayapradha and requested for data card service disconnection. She registered the request and informed that the service will be disconnected within 24 Hrs. Again I called Reliance customer care on 30.07.2016 and spoke to Mr Vanniyadass. I was assured that the connection will be disconnected within 24 Hrs. In addition to the above on the same day 30.07.2016 I wrote a mail to customer care service to disconnect my data card service For my shock I am getting bills for the service which actually I have not availed. I sent one more mail dated 07.09.2016 requesting to reverse the excess billing and send revised correct bill. But I am not getting any response for my mails and enquiries. Some automatic mails and SMS are coming to my mobile numbers threatening for legal actions and civil proceedings against me Request your kind intervention to resolve the wrong billing by Reliance communication Thanking you Your obediently KS Vadivel [protected] Was this information helpful? | |||
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TRAI customer support has been notified about the posted complaint. Oct 21, 2016 Pramod Maheshwari's response I request TRAI officials to look into the matter and ask AIRTEL DTH to raise bills to recover dues.
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 4 Comments | |||
Comments
Dear sir
Sub:Reliance data card-[protected] Disconnection of service
Request you to update status on the above service complaint lodged
I am not getting any response
Regards
KS Vadivel
[protected]
Sub:Reliance data card-[protected] Disconnection of service
Request you to update status on the above service complaint lodged
I am not getting any response
Regards
KS Vadivel
[protected]
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We have noted your complaint and the same has been forwarded to our customer service team. They will get in touch with you directly to resolve your concerns.
Regards,
Reliance Communications
Further to above I have received a phone call and mail dated 05.10.2016. I explained the issues in details (Disconnection of service and reversal of excess billing). I was assured that the same will be done at the earliest. I awaiting for the revised billing to close the issue. However for my surprise I am not getting any call from the reliance customer care to resolving the issue. Instead I am getting SMS saying
" Appropriate legal & Civil proceedings initiated due to non payment of rs 1671.94 for the reliance number 9380394253" and asking to contact their Advocate - 8428981482/8124275834
I trying to close the issue once I receive the correct billing. I am following all the available avenues for last 3 months.
I am not getting any solution. I am getting threatening SMS from Reliance for legal action for non payment of said wrong/Excess billing. Due to this I am getting mental agronomy.
Request your kind intervention to close the issue at the earliest.
Regards
KS Vadivel