[Resolved]  Trai — services are not as per committed at the time of booking and installation customer id is[protected]. installed on 25/12/18

Address:

New Delhi, Delhi

Sir
I am girish kapoor r/o 130 old anarkali, krishna nagar, delhi 110051. I have two conversations of independent tv and customer id is[protected]. The connection was booked on 06/03/2018 with booking id 14509289 and get installed on 25/12/18 with commitment of all available channels on platform will remain free for one year. But now m feeling crooked by the independent tv because they stop broadcasting lot of channels in name of trai rules
As per my knowledge trai told that new rules will not effect long term plans taken before 31-12-18. And my freedom plan was activated on 25-12-18. So there is no reason of stopping channels available on their platform.
And from last few day star channels, zee tv channels and colors networks channels are not available by some reason its all their fault why we are suffering and how they cover this for customers

More than 3 day a week i am facing freezing pitches problem on my tv and at customer care i did not get any positive response or resolution of my complaints

When i ask to return my money because of non satisfied with services then they said we don't have any policy of return money

Sir the service provider is not giving proper service as committed at the time of booking. He stopped a lot of channels on the name of trai rules which is against the trai rules

You must have to take stick action on independent tv to save the consumer rights and help me to get my money back or force independent tv to start all the channels as he committed at the time of booking and give me compensation against the improper services stopping channels after getting full payment for providing all the channels till one year and pitche freezing problem from long time we are not able to watch available channels inspite of paying for one year

Girish kapoor
[protected]