[Resolved]  Travel Triangle — spoilt trip

Anuj, from Be Touristo, the travel agency, was following up with me before the payment was made. But as soon as the payment was made, it was the other way around. I had call him up every time be it for the hotel vouchers, the flood conditions in Kerala or the taxi driver's name and number who would be coming to pick me up.
I had specifically told Anuj to arrange for a vehicle that is in good condition and while providing the quotation he promised me such that I would be getting a Swift Dezire for travel (the same can be verified from the quotation) but the car that was there was a Tata Indigo which got break down on my way to Munnar for which I had to sit with my wife in the workshop for 2.5 hours. I called Anuj and was told that another vehicle is being arranged and I won't have to wait for more than 15 minutes as the vehicle is reaching soon. No vehicle was arranged and the same Tata Indigo was repaired in a span of 2.5 hours. I kept mum and didn't may much heed to it.
When booking the trip I had specifically told Anuj that I need a 4 star hotel to stay. The hotel I was provided in Munnar let alone 4-star, it didn't have the basic facilities and hygiene.
In Munnar no sight seeing was provided as per the itinerary. The places that were mentioned were closed due to Independence Day and no alternate sight seeing were arranged. As per the mentioned points Kundala Lake was a place that had to be covered. The driver refused saying that going there requires a permit and ₹400 needs to be paid. I tried reaching Anuj over the phone several times but he didn't pick up my call. That day we went out at 10:00 AM for Munnar sightseeing and were back by 3:00PM and stayed in the hotel the complete day. Anuj did nothing and neither did he call back. What was the point of me travelling all the way from Delhi to Munnar just to spent the whole day in the hotel and what was the use of booking through a travel agency when they have no idea about the closure and permits.

Next day, when I was preparing to leave Munnar for Thekkady the driver started telling me that due to landslide the road to Thekkady is closed and I would have to either stay in Munnar or plan another place. I called Anuj and luckily he picked up my phone. After talking to Anuj the driver unwillingly took me to Thekkady from another route which was all clear. There in Munnar itself he started telling me that my sightseeing in Kochi on the last day would not be possible due to flood situation.

When it was time to leave Thekkady the driver started telling me that he will drop me directly to the airport with no sightseeing for Kochi as mentioned in the itinerary. I again tried to reach Anuj but he didn't pick up.my call. I called you regarding that after which he called me back.
He promised to talk to the driver and arrange the drop at airport only at 8:00 PM in the evening instead of 4:00PM on which the driver was adamant. I suggested him to take me to the mall if no sightseeing possible in Kochi till 8:00 PM as my flight was 5:30AM in the morning and I would not be allowed inside the airport so early but nothing happened.

The driver started telling me that he has a pick up again next morning and started to become aggressive. He kept us driving on different routes and passing the time only to drop us at the airport at 7:00PM.

Hiring a travel agency was of no use to us. Infact if I had booked the hotels myself and hired a taxi there itself, it would have been cheaper and less painful.

Before this trip I had recommended travel triangle to many of my colleagues based on the wonderful experience I had during my honeymoon but this trip is not be remembered